arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Very good 7.8
Based on 3174 reviews

Recent customer comments

Filter by traveler type
Very good



based on 3174 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.8
  • Location 8.8
  • Room Comfort/Standard 7.9
  • Service 7.8
  • Value for Money 7.5
  • Food/Dining 7.4

Geoffrey S.
United Kingdom
September 11, 2015
Waterfront Mactan
Staff, Food, Location
My wife and I stayed in this hotel both prior and on return from our holiday to Singapore. First the negatives. When arriving by car the sign post directs you to a car park which is on a different lower level to reception and there is no clear indication of how to enter the hotel, additionally the inadequate car park is shared with very few spaces designated for hotel guests Check in is from 14.00 so when you arrive at 17.30 you do not expect reception to tell you that your room is not ready, that is totally unacceptable My final criticism is that the hotel management is letting its staff down. Apart from above, the restaurant both for dinner and breakfast was understaffed The positives. Brilliant staff, brilliant location for the airport, just a two minute walk, brilliant food. The buffet dinner and breakfast are both excellent and highly recommended Having stayed in many hotels in Cebu and on Mactan would I rate this as on a par with other four star hotels, no, in comparison it is overpriced and its location is its biggest asset. Would I stay here again, yes purely based on convenience for the airport and the quality of food Overall an average experience in a hotel which has some rooms which are in need of some maintenance. Little tip, request a room on the airport side of the hotel

Everett H.
United States
September 10, 2015
Cebu
Near airport
OK....casino is a joke.

Maria C.
United States
September 09, 2015
Annual Stay...
proximity to the airport, restaurants, room qualities
Our stay at the Waterfront Hotel was excellent as usual, except for one complication with our room, but after bringing it to the supervisor he immediately transferred us to another room and personally made sure that we were taking care of for the remainder of our stay at the hotel.

Hedi K.
United States
September 09, 2015
A travelers Paradise
Convenient flying in and out, free shuttle ride,
I have a pleasant stay but have a hard time accessing wifi in my room. Had a very good dinner with friends and family in Uno. Visited the Casino to try our luck.

princess J.
Philippines
September 08, 2015
Free Upgrade, Accomodating staff
Closest to the airport; great staff;

CHUN C.
Hong Kong
September 08, 2015
Excellent stay at the Airport Hotel
Clean room, Nice buffet, value for money
very good experience

Jeff H.
United States
September 06, 2015
Steps Away from the Airport
1) Proximity to airport 2) Spacious room 3) Friendly staff
I had an early flight the next day, so I chose this hotel. I booked an executive suite and was surprised about the size. It had a kitchen, living room, and even a board room table. Surprisingly, the executive suite didn't include a computer. The food was good, but not great. The breakfast buffet didn't have a large selection. The restaurant staff was very friendly though. I would definitely stay there again.

wang X.
China
September 03, 2015
Waterfront Airport Hotel and Casino Mactan
Lage, der Service, catering
good

Maricris O.
Philippines
September 02, 2015
Superv
Location
Superb

Phillip B.
United Kingdom
September 02, 2015
Great Hotel
Location, Room, Staff
Wonderful, great suite and good service