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Very good 7.9
Based on 3235 reviews

Recent customer comments

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Very good

based on 3235 reviews
  • Cleanliness 7.7
  • Facilities 7.7
  • Location 8.8
  • Room Comfort/Standard 7.9
  • Service 7.8
  • Value for money 7.5
  • Food/Dining 7.4

Arlene D. from Philippines
Solo travelers
Stayed one night in June 2016
There is only one available toilet on the ground floor with 2 WC's inside considering the size of the hotel and the number of guests they have having breakfast/lunch/dinner on the groundfloor.
Reviewed June 24, 2016

Jouvet L. from Philippines
Stayed one night in June 2016
Overnight stay
For a transit traveler this is an excellent location.
Reviewed June 23, 2016

Hadrian M. from Australia
Solo travelers
Stayed one night in June 2016
Nice enough, however slow customer service at reception desk
Nice enough place. .. i guess my first complaint is one of the girls tried to charge me 5100 pessos when i walked in and i stated that it was cheaper online to which she said no its the same. I finally booked for 3500 online! Anyway for 3500 its a good deal... 5100 would be overpriced for the room. Convenient location next to airport for overnight stay. Nice little casino, good pool although rather shallow. Ok gym. The front desk service (reception) was always very slow... even for simple requests. The restaurant service however was much better and they had a great lunch buffet.
Reviewed June 22, 2016

janelle R. from Philippines
Business travelers
Stayed 5 nights in June 2016
Stay at waterfront airport
Staff are accommodating and very helpful
Reviewed June 20, 2016

LILIBETH S. from Philippines
Stayed one night in June 2016
excellent place to stay
Next time we will stay longer. And thank you to the Chef who is taking care of us. The staffs are very polite and very friendly. The best decision we made for staying in the hotel.
Reviewed June 20, 2016

donna D. from United States
Solo travelers
Stayed 2 nights in June 2016
Started good. Left feeling hesitant to book again.
PROS: The staff were satisfactory, the room was clean, and location is great during a short visit. My cons are few but definitely left a strong negative impression. CONS: -Like Fish Bait: Although I appreciated the attentive servers, I did have one that did not let me have a nice quiet dinner and then asked me to fill out a survey which I agreed to do. It seemed like there was some sort of incentive for the staff because there was an air of competition that made me feel uncomfortable from the overwhelming attention of staff wanting to help like I was fish bait. -Staff entering room: Room service knocked on the door and did not give me a chance to open it before letting herself in to take inventory of the snack bar. That made me very uncomfortable. -Hidden additional charges: When I ordered room service to be delivered to the pool, I was not told that I would be charged per head for every family member there. Also, a receptionist setup a computer so I could print my boarding pass without informing me that there is a charge.
Reviewed June 20, 2016

YEONJU L. from South Korea
Stayed one night in May 2016
very close to airport
very very close to the Mactan airport. clean.
Reviewed June 20, 2016

Thomas B. from United States
Stayed one night in June 2016
Airport Comfortable Layover
The buffets in the restaurant are great. We had breakfast, lunch, and dinner there.
Reviewed June 20, 2016

Amos S. from Australia
Stayed one night in June 2016
Excellence service staff rooms foods drinks shuttle to airport everything 5 star service n place.
Reviewed June 18, 2016

Therese T. from Philippines
Solo travelers
Stayed one night in June 2016
Needed airport pickup
I don't know if there's airport pick up, but it was difficult lugging my luggage up the stairs.u
Reviewed June 17, 2016