arrow-up-icon Get points on your miles program!
Back to hotel info

Very good 7.8
Based on 3117 reviews

Recent customer comments

Filter by traveler type
Very good

based on 3117 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.7
  • Location 8.8
  • Room Comfort/Standard 7.9
  • Service 7.8
  • Value for Money 7.5
  • Food/Dining 7.4

8.4 wong F.
Hong Kong
April 05, 2016
good location, staff are friendly & helpful, clean & tidy

8.4 PAUL M.
United States
April 03, 2016
Staff Uniforms !!!!!!
The Hotel shows it's age in many ways ? however the staff try hard to overcome these short cummings, and do a great job. The FRONT DESK STAFF NEED NEW UNIFORMS !!!! They don't look good wearing what they have right now ? and the uniforms look very worn out ? plus REALLY Old Style for this age that we now live in ? and are Drab to look upon, plus appear to be of a thick style of material that looks uncomfortable to even be wearing by the Girl's who attend to you as you arrive through the front door ? PLEASE CHANGE THEM ????

6 andrea P.
April 03, 2016
Poor service
Poor service, from the front desk to the restaurant. Quite disappointed for the poor quality of food. Good location, in front of the airport.

6.4 Vicente P.
April 02, 2016
Overnight stay
Our stay in Waterfront Mactan was quick but very convenient coz we had to fly to Japan the next day. The international airport is a just stone's throw away so it was so easy to catch our flight.

9.6 Lourdes E.
March 31, 2016
Waterfront Airport Hotel and Casino Mactan is conv
Request for transport to take me to the airport within so short a time. Good food for lunch was there . Fod time to enjoy in the casino, and take some rest before my departure.

9.3 Brooke S.
United States
March 28, 2016
Very nice hotel right in front of airport!
Location, great breakfast Buffett, clean
We had a nice one night stay prior to leaving for Palawan. The hotel is literally right in front of the airport so we just had to walk across the street on the morning. It had a very nice pool and exercise facility. We very much enjoyed the breakfast Buffett included with our room. Staff was incredibly friendly and helpful. Overall, great stay!

9.3 Melanie J.
March 28, 2016
friendliest staff will definitely go back
staff, location and comfort
the staff were the friendliest and most helpful. the waitress at the hotel restaurant even held on to my 9-month old so i can eat my dinner and she even put her to sleep. this has won me over and made me definitely want to go back. all requests like an extra pillow were also promptly attended to. the porter was also so helpful he got our luggage from the room and took us and luggage to the airport in the hotel service with no question. cant rave about their customer service enough

6.4 상훈 조.
March 28, 2016
Customer service is not their priority.
Room condition is good and room size is large. I liked it. But customer service was really appalling, reasonable customers were ignored to continue a chat with a friend.

8.7 waled S.
Saudi Arabia
March 23, 2016
Good location
Clean ,safe and close to airport
It was good and comfort , the beds are the best

9.2 Wee-Liam K.
March 23, 2016
Excellent stay!
Didn't have a reservation and walked in to check the price, I was surprised it was nearly double what was listed on Agoda. I asked why I saw it cheaper online and the front desk worker said that online it's almost always cheaper. I told them I would book online and she invited me to have a seat. Once I got the confirmation email, she called the office to confirm the reservation and I was able to check-in. Hotel is nice, hot water, air con, bath tub, large beds. Casino was a definite plus for me. Staff was top notch and even got a drop off to the airport even though it's a 5 minute walk. If you get a chance, stay here and see why I rated it so high.