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Waterfront Cebu City Hotel and Casino

Salinas Drive Lahug, Cebu City, Cebu, Philippines 6000

Very good 8.0
Based on 3188 reviews

Recent customer comments

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Very good



based on 3188 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.8
  • Location 8.4
  • Room Comfort/Standard 8.0
  • Service 8.0
  • Value for Money 7.8
  • Food/Dining 8.0

ELAINE T.
Philippines
August 31, 2014
Recommended
Cleanliness, location & Food

Chao K.
Taiwan
August 30, 2014
Great Casino location
Location Location Location

Michael S.
Philippines
August 26, 2014
Hotel Rooms needs renovation
Good Location, Large Room, Large reception area
relatively okay, but room and bathroom needs renovation

Judy H.
Australia
August 25, 2014
Location location
Near CBD, friendly staff though front desk staff needs to improve in their customer care,nice breakfast and staff on duty for breakfast are really good and caring.
I always prefer to stay in Waterfront lahug. The hotel is accessible to everything and easy to get a taxi anywhere. The rooms really needs refurbishment to take it to the mellenium age. I am not in favour of that high tub that i have to climb over every time i want to have a shower. It is too dangerous if one has knee trouble. Most of the modern hotels now have showers instead of bath tubs. Concierge staff are forever helpful and always smiles which is good to see. Front desk staff has to learn to acknowledge the guest waiting to be served. Have eye contact with your clients they are the ones who employ you not the hotel owners. A hotel is not a hotel without clients. Improve your customer service and you could have a full house hotel every time. Talk to your customer and explain why you are giving 2 room access cards. What is the other one for. Learn to greet your clients and don't forget to SMILE.

Werner T.
Switzerland
August 19, 2014
Nice Swimmingpool
Swimmingpool, near Ayala, near it city
All the time at the swimmingpool

GIM N.
Singapore
August 12, 2014
Value for money
location, clean and friendly staff

Robert G.
Australia
August 11, 2014
A bit disappointed
Lots of grandness, good facilities, good location
I decided to stay here instead of the hotels close to Ayala mall just to get a bit of an experience. To be honest I was a bit disappointed with the room as they are starting to get tired, the bed is average in terms of comfort and the bathroom definitely looking tired. I do get the colonial style for the rooms but they do need a refurbishment. Can't complain with the amenities such as selection of restaurants, a nice big pool and good gym, the convention hall looks fantastic too and does host some impressive international stars and acts. For what i paid I did expect a bit more such as free breakfast. Wasn't a bad stay by any means but may look for cheaper option next time with the same quality.

Brian C.
United States
August 09, 2014
Above and beyond
Food, pool, and the duty manager and hous keeping staff
The day we checked out and flew to Manila we realized that my husband left his wallet with all his credit cards and other important documents in the night stand we thought, could remember for sure. Called housekeeping from our hotel in Manila, and they went and checked sure enough there it was, great now only problem was getting it to us before our flight out of the country the next day. The day shift duty manager, checked with all the courier services and none could guarantee we would have it before our flight left. He then managed to get it on a plane where the dm at our other hotel picked it up, at the airport. 6 hours after we realized what happen they solved the problem, the duty manger went above and beyond his call of duty to make sure we didn't miss our flights. Can't say thank you enough.

Hendrik O.
South Africa
August 05, 2014
Relaxing stay
Swimming pool, location and food
Very relaxing and to a very good standard.

Clark T.
Philippines
August 04, 2014
Convenient hotel
Location, entertainment, value
Pleasant