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Recent customer comments

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Very good

based on 674 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 6.5
  • Location 7.7
  • Room Comfort/Standard 7.7
  • Service 7.6
  • Value for Money 8.2
  • Food/Dining 5.8

Benmarc N.
February 09, 2014
Comfortable place to stay for solo travellers
Fast internet, close to mall, quiet
It's very relaxing while having to surf using fast and free internet.

Benmarc N.
February 09, 2014
Very convenient for a solo traveler
Fast internet, close to mall, good design
Very conveniently located near a mall, fast internet and that's all what I require in a hotel.

February 07, 2014
new hotel so new facilities....
clean, nice and affordable
comfy hotel for those backpackers... very affordable yet comfortable for those in a budget.

Darrell G.
United States
February 06, 2014
It is a budget hotel, but i had no problems
Price, clean, and nice TV channels
I was looking for budget hotel, and the Zen is a good bargain for the price. The staff was friendly, and i had no problems with my stay at Zen. It is near the mall, so that is good.

Gloria P.
January 27, 2014
Not what I expected from a hotel.
Good for a place to sleep for the price you paid.
No complimentary bottled water, no exhaust fan in the toilet, no flat sheet bed cover,only the blanket. There were only two hangers in the closet, no complimentary toothbrush,toothpaste and shampoo in the bathroom upon arrival, you need to request things everytime you need one. When I asked why there was no shampoo the next day, the receptionist said they only issue bath soap. No bedside table and lamp.Bath towels are turning grey not white with unpleasant smell, not fresh smell.Hope they will improve their services since the building is new.Oh I forgot to mention there was no elevator.Also no free breakfast and you have to eat at a restaurant outside the hotel but within the building.

January 26, 2014
its okay, no frills
location, location and location
it was okay, i arrived in the evening, from the airport i went straight to sm lanang. when i reached the hotel, i got room 313 and to my dismay - there were no elevators. thought of it as an opportunity to exercise instead. while taking a shower, the water went off, i called the front desk and somebody came to check it.... but the water never returned... so he asked me if its alright to finish taking a bath in room 319, the linen room.... do i have a choice? than going out with soap suds in my head.

Michele A.
January 11, 2014
Value for money
Clean, affordable and quiet

Mariano P.
January 03, 2014
no comment
no comment

Jonathan B.
January 01, 2014
Great stay, will come back
Affordable, Comfortable, Pleasant
Will come back to this hotel given a chance! This hotel is near the Gaisano mall.

Caz I.
United States
December 29, 2013
Super nice staff
Clean and new