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2015
Very good 7.7
Based on 540 reviews

Agoda Verified Reviews

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Very good



based on 540 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.0
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.7
  • Food/Dining 6.9

8 Maria T.
Belgium
April 28, 2016
Wedding of our son
Our stay in Davao was very nice. The staff also was very, very nice. Congratulations!!!

4.8 reviemelyn C.
Philippines
April 27, 2016
Worst check in
Pinnacle is an old hotel with an old hotel policy im having difficulties on checking in arrived tired and exhausted 8pm alrealdy when i check in they ask me for a hotel voucher from agoda they need a printed copy of it i have to look for an internet cafe since they wont accept emails what kind of hotel soo inconveniet for me its already late at night and i dont know the place i ask them i will just email only i showed to them my confirmation letter from agoda by my email still insisted that i need to print it dont like to book in this hotel again soo much hassle

10 Marc O.
Philippines
April 25, 2016
Excellent location. Superb room. Great ambience
Value for money. Nice hotel near to malls and restaurants. Excellent overall.

8.4 mark R.
Philippines
April 20, 2016
great value
good value for money, nice breakfast

8.8 Elmar L.
Germany
April 17, 2016
I like to stay there
Staff war very friendly, rooms clean and nice

7.2 Matthias L.
Germany
April 14, 2016
Good location. Price is okay
PROS: Good Location, good Room & Bed, With Pool, Breakfast So-So, Free Wifi even at rooms (slow, but will do, Good staff. CONS: Bathroom needs more lightning and better drain down the water from shower

7.6 Angelique L.
Philippines
April 13, 2016
Needs to improve customer service.
The room is very spacious and the room is clean. The location is also good. However the staff/s assigned in the reception area namely Jessa and the other staff has poor customer service. They are not friendly, polite nor cheerful. They don't know how to acknowledge your presence, I would be the one who will greet them first instead of them greeting me first and they wouldn't even smile. And when you talk to them they don't know how to politely answer your question or request. The housekeepers are more polite compared to the receptionist. Housekeepers would greet you with a smile and will make you feel at home. It seems like their receptionist are not properly trained. All in all my experience was great except for the service at the reception(check-in/check-out). I do hope that they will be trained as a business woman I always keep this in mind "Courteous treatment and excellent customer service will make a customer a walking advertisement".

9.2 Vicente G.
Philippines
April 08, 2016
wonderful stay
big rooms, comfortable stay

8 Marian B.
Philippines
March 28, 2016
Highly Recommended Hotel in Davao
PROS: Good Location, Big Room & Beds, With Pool, Breakfast So-So, Ample Parking Space, Free Wifi even at rooms (slow, but will do, atleast no need to stay in the lobby just to use wifi), Good staff. CONS: No bidet, Bathroom needs more lightning, Bed is not that soft or hotel quality. Overall, satisfied with my stay and will highly recommend Pinnacle to anyone going to Davao for business or leisure.

7.3 Jazzie S.
Philippines
March 25, 2016
Good location. Price is okay
location, price, spacious room
Okay. But internet was intermittent