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Recent customer comments

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Very good

based on 35 reviews
  • Hotel Condition/Cleanliness 8.1
  • Location 6.6
  • Room Comfort/Standard 7.7
  • Service 8.4
  • Value for Money 8.3
  • Food/Dining 7.1

Alejandro C.
December 30, 2014
good location,affordable rate,good staff
affordable rate,good staff,good location

Kenneth J.
December 07, 2014
ok hotel
nice staff,friendly and room ok
my stay was satisfactory,hotel proved to be a bit difficult to get to as it was quite a way from the city centre but no real problem as plenty of cheap tricycles

Garren H.
United States
November 19, 2014
Quiet and Excellent Staff
It was very quiet at night, staff provided excellent service, hotel very clean
It's in a quiet location near a hospital, staff provided excellent service and was very helpful in directing me where to go.

Cristina F.
September 25, 2014
Feels like second home
Quiet environment, clean rooms and good food
It was just a brief but great stay at Le Grand. I was never mistaken on choosing this place among all the hotels suggested. The staff are good natured and accommodating even at wee hours in the morning. Its a good place to rest after an exhausting day of touring the city and nearby places.

Hermanus F.
South Africa
September 11, 2014
The Hotel with the Passionate Staff
staff that goes beyond their call of duty, comfortable room and good breakfast
Great!! The staff were unbelievably friendly, helpful and prepared to go beyond their call of duty.They showed us a bit of the greater General Santos and wow! General Santos City and surroundings are the best kept secret!! So much to see at very reasonable prices!! I will return!

Venir C.
September 08, 2014
Nice hotel in GenSan
Staff, price, and hotel condition
The staff were commendable. The front desk person was very friendly and informative. The bellboy was very helpful. The hotel appears new and my room was clean (my only quibble with my room was the toilet, which was sluggish and had to be flushed several times in order to work). I asked that my breakfast be packed because I was climbing Mt. Matutum the next morning, and they readily acceded to my request. It was, over all, a nice experience, and I would stay again in this hotel (but would ask to be assigned to a different room to escape that sluggish toilet).

Reina L.
August 25, 2014
Few kilometers away from the heart of the city
Friendly staff
I had a good time in the hotel though the location is not that centrally situated in the city. I salute the friendly staff especially the front office for the satisfying service.

Theresa G.
August 02, 2014
Fantastic Service
Staff, Staff, Staff
The rooms and amenities are nothing to rave about - very basic but I must say, very clean. The location isn't central either. However,the service is simply fantastic. NOTHING is too small, too big, too quirky or too late to request from the staff and they do it with amazing speed. I'm used to boutique hotel standards and I must say, they're as impressive...if not more.

Steven B.
August 01, 2014
Better room insulation needed
Friendly staff, great food, nice surroundings
The hotel had everything to make the stay perfect, friendly staff, nice food, however unfortunately I was located on a room on the ground floor, which was situated directly next to the lobby. The rooms in the hotel are not properly sound insulated. Avoid staying on the ground floor at all costs - the noise from the lobby travels directly into the rooms there, you can even hear people whispering in the lobby, yet alone the normal conversations and children. I decided to end my stay 2 days early due to the lack of privacy and constant invasion of noise pollution. It became quite ridiculous how easily the noise transmits through to the ground floor rooms. I'm not sure who designed the hotel, but many hotels don't construct rooms on the ground floor for precisely this reason. I also requested to speak to the manager regarding a refund at the time but there was no one available.

Razali Y.
June 02, 2014
Friendly staff
Overall the hotel condition is good and it is near to airport.