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Recent customer comments

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Excellent



based on 377 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 7.9
  • Room Comfort/Standard 8.5
  • Service 8.1
  • Value for Money 8.0
  • Food/Dining 7.6

Ma M.
Philippines
June 07, 2016
Bonding time
Happiness for my children

Maria G.
Philippines
June 07, 2016
Relaxing stay
Nice room I also love their breakfast buffet!

Jennifer I.
Philippines
June 05, 2016
Relaxing Water Spa
We booked this hotel for relaxation after long days of convention and walking. To refresh our body and tired feet. We've been coming to this hotel for that and always a good experience every visit. The only thing about this hotel is the price I think it is too much to pay again for the water spa since you are a hotel guest maybe if you just come for the spa it is okay to charge but I hope they will take this into consideration as I have observed with the reviews. The rooms are a bit pricey but they do charge high because of the water spa. The room is good and the rain shower in the bath is a plus. The breakfast buffet is also good which we liked here in this hotel. Overall,the stay was relaxing and good. I will recommend it and come back again.

Rochelle H.
Philippines
June 02, 2016
major letdown
rip off.. they didnt explain well what is inclusive or not in the booking

marivic D.
Philippines
May 31, 2016
Cool and relaxing
It was nice staying in water spa. The food was good, staffs were nice and accommodating.

Dannie R.
Philippines
May 28, 2016
Overnight Stay was excellent!
ACE Hotel & Suites is a very nice hotel and place. We don't have any negative much to say about the hotel but only with the front desk staff. They don't smile at all and pretty much busy with their assigned duties. We arrived at around 1PM but when I asked if the room is already available, the lady just said that there were still no room available and some maybe checking out soon. Then I asked that the check out time should be at 12 noon so why should we still be waiting for someone to check out at around passed 1 PM. But we decided to just eat our lunch first then come back at 2PM as our scheduled check in time. We were able to check in on time but still, I don't give much commendation with the customer service. Hope they will train them again and make sure to give a genuine smile.

Judith Q.
Philippines
May 27, 2016
It was a nice experienced. Excellent Rooms
Nice Food on the Buffet Area

Judith N.
Philippines
May 27, 2016
Nice hotel
Very affordable

REX V.
United States
May 22, 2016
2-words: Water Spa
no further comment

Lark C.
Philippines
May 12, 2016
Relaxed Weekend
We love how the hotel is situated near several food stops!