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Recent customer comments

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All reviews (1029)

Business travelers (307)

Couples (188)

Solo travelers (162)

Families with young children (173)

Families with older children (87)

Groups (113)

Excellent
8.5
based on 1029 reviews
Hotel Condition/Cleanliness
8.5
Facilities
7.6
Location
9.5
Room Comfort/Standard
8.6
Staff Performance
8.6
Value for Money
7.9
Food/Dining
7.7

4.7 Michelle V.
Philippines
October 21, 2012
Nice location
at the heart of a business district and commercial center
i could have fully enjoyed my two-night stay at ascott makati if only the airconditioning system/ventilation in the hotel was functioning properly. i asked for a non-smoking room and the front desk personnel had me stayed at a (supposedly) non-smoking floor. upon exit at the elevator, it already smelled smoke and all the more inside the room given to us. what is sad is that the staff cannot distinguish anymore the difference between the smell of a smoking floor from a non-smoking floor. i guess they were already immune. if you're staying with small children and an elderly, it is not advisable to book in this hotel. you will likely get sick. the only consolation i had in this hotel is its convenient location... nothing more.

7.7 Shirley D.
Malaysia
December 12, 2012
Lovely suite for couples
Beautiful and really spacious room
A really wonderful hotel in the heart of Makati. Good for travelers who loves shopping and night life.

8.3 Jialun N.
Singapore
October 10, 2012
Great Location and Lovely Apartment
Good location
The apartment is conveniently located at Glorietta 4. There is no lack of shopping or food options. Taxi drivers has no issues finding the location as well. Housekeeping services were prompt and satisifactory.

7 Ho T.
Singapore
February 11, 2013
Great location
good location
Close to amenities, convenient. Great for business meeting location in Makati area. Traffic condition in the city may not be so nice

6.7 Danny Y.
Malaysia
October 06, 2012
Great hardware
Location, apartment space, cafe for work meetings
Enjoyed that it's above Glorietta4, enjoyed meetings at the cafe on 6th, the studio apartment layout. The service is somewhat mechanical and awkward. The corridor to my room smelled musky, they switched off the lights in the cafe at 6 when I was halfway through a meeting - without any warning. That I thought was a little rude.

9.3 Edita C.
United States of America
October 12, 2012
My home away from home
Great location with great service
Love, love this hotel. A little older but the great location beats them all. All I have to do is go out and I am in the shopping area and restaurants. No need for taxis, and if I need one, the'll get you one immediately. Although, I seldom get out of my immediate vicinity because I have everything I need near me. The location and the hotel itself is very safe with tight security so you don't worry a bit about it. Their breakfast buffet is great and comes with the room. Comparatively speaking the price is almost the same as Shangrila and Dhusit Thani but I prefer this hotel because for the price of one rooom, i get 2 bedrooms , a living room, dining room and kitchen. Although I will not cook, i have a place to entertain guests. The service is great. The staff is always smiling and will cater to your requests on time and to your satisfaction. This was my 3rd stay in this hotel and when I stepped into this place, it felt like home because I know that I will be happy in my stay her.

8.7 julio C.
Philippines
October 10, 2012
Makes you feel at home
spacious, location
We enjoyed our stay, so did our guests. Very convenient location.

9.7 Miriam W.
Philippines
October 02, 2012
Great rooms, reasonable staff
Great for group,good breakfast buffet
This is one of my favorite hotels in makati.it is very accessible to shopping malls. We had to wait for awhile to check in since our room was not ready, still we were compensated by management. As usual rooms were impressive, staff helpful.all in all I say I had a nice stay.

4 Brian M.
Singapore
September 30, 2012
Needs renovation
none that I could think of
I will never stay again at this hotel The first day my wife was bitten by mosquitos, we had to house keeping to spray the whole apartment

9 RAJA Z.
Malaysia
September 30, 2012
Great loation, good service and nice unit
Nice unit apartment
nice hotel, great location. need to upgrade the quality of breakfast