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Recent customer comments

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based on 1039 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.5
  • Location 9.5
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 7.9
  • Food/Dining 7.7

Mohd A.
December 15, 2014
Great Location
Security, cleanliness, staff friendliness
Very comfortable stay at the Ascott Makati. The location is next to shopping mall that has variety of food and other shopping attractions. The room is very comfortable, but the coffee counter and the basin counter in the bathroom is a bit small. Security is good and most staff are friendly and helpful.

Suzette S.
December 13, 2014
Just ok
The foods served during the event i attended were terrible. When i was queue for check-in (there were long queues since there were so many indian guys checking in), there was a guy serving complimentary drinks and he only asked the foreigners to get drinks. I'm not sure if that is their SOP, or it was just because of the long queue. Not that i really wanted a drink, but hey, shouldn't they be serving the locals as well??! A big turn-off for me. I didnt like the restroom. Needs renovation.

Sandy H.
December 12, 2014
Good Hotel
Location and Size of Room
Good location, within walking distance to shopping mall, some offices, GreenBelt. Lots of good food around.

Noorul K.
Brunei Darussalam
December 05, 2014
Good access to shopping centres

Noorul K.
Brunei Darussalam
December 05, 2014
Midst of Shopping Centre
Close to airport, in the midst of a shopping centre and good location

richard H.
United States
December 05, 2014
Great stay!
Service safety cleanliness
Our stay is always wonderful at Ascott! We used there car service and this made the stay even better! It is a wonderful service and staff is so goodn

Michael O.
United States
December 03, 2014
A great hotel
The location, the staff and the hotel in general
My stay was very good, the only reason I gave it a 4 instead of a 5 on the food and dining and the value for the money was because there was no room service.. Other than that, the Ascott was pretty, clean, comfortable and the rooms were a very nice size. The bed was comfortable, the linens were very good and the view was great. It's right by the mall and has a lot of things to do. I would recommend this location to anyone, with or without family. If you're a single traveler it's a little far from the nightlife but other than that I liked it a lot.

Jeremy C.
December 03, 2014
Comfortable, Convenient
Great location, spacious, great ammenities
We stayed for one night, got upgraded to a bigger room. It was really spacious. Proper serviced apartment. One minus? The air conditioning was a little too cold even on the lowest setting, so we slept with it off. One big fat plus? The Wifi was fantastic.

Andrew L.
December 01, 2014
Not what i expect
Location is the only good thing.

Tess C.
United States
December 01, 2014
short trip
location, comfort, service
This was our first time at Ascott. We really liked the location, very convenient for shopping and restaurant place. We like the staff, friendly and they courteous. We love the comfort of our room. I will stay here again with my family next time.