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Excellent 8.5
Based on 1039 reviews

Recent customer comments

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based on 1039 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.5
  • Location 9.5
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 7.9
  • Food/Dining 7.7

United Kingdom
April 07, 2014
Convenient Location & Friendly Staff
(1) Efficient & professional check-in/out (2) Friendly & accommodating staff
I had a wonderful stay, and was thoroughly impressed by the friendly & accommodating staff, notably the security staff at the Ground Floor main entrance. All the staff we encountered were well-groomed and professional, even the security staff who greeted us on the 7th Floor Lift Lobby. The room was comfortable and clean, albeit decor somewhat dated. The staff at the Front Desk were also wonderfully accommodating, allowing for an early check-in, late check-out and left-baggage facilities. We even got a complimentary upgrade for the first night to avoid any inconvenience in changing rooms for the second night. Our only issue was with the high-speed broadband...after subscribing to it through the front desk, it still didn't work, and the IT Technician sent to our room spent almost 3 hours trying to fix it. Even after that, we had daily hiccups with the connection. This was probably the only blemish throughout our 5D/4N night stay. Nevertheless, I would heartily recommend the Ascott Makati for it's superbly convenient location and incredibly friendly staff.

Peter W.
April 02, 2014
Always enjoyable
location, hotel facilities, service
We have stayed with Ascott Makati about six times over the past 3-4 years, always an enjoyable experience. The team are friendly and attentive, I think the gym is very well equipped with both cardio, free and pin weights - the equipment is not that new but there is a very good range, to me one of the best hotel gyms I have ever seen. The rooms are a nice size and always well cleaned, again not a new facility but well managed and kept. So close to wonderful shopping in a very secure part of town.

March 22, 2014
excellent,satisfied,good service
me & my family really enjoy stay at this hotel,this is not my first time stay here. it think my 3rd time, everytime im going to manila will stay here.everything is prefect here..thanks for having us.

Jeff G.
United States
March 11, 2014
A little Dispponted
Location, Room
Location is great and the staff were as expected at a 5 star hotel, no issues with the room it was great. Only two problems needed to mention 1. The internet was horrible at best, I was charged 10 dollars a day and internet connectivity was on and off (mostly off), to their credit after I explained my issue they did remove the charge from my bill (good on them). Second is the restaurant, I ordered Chicken Adobo, fries, two beers and a side of Patis with Sili. They delivered the food and beer but gave me no way to open the beer and forgot the patis and sili. I called them to let them know, then realized they did not give me any silverware as well... They brought everything up and I proceeded to eat the absolutely worst chicken adobo I have ever had. The portion was insanely small (which would have been ok if it tasted good), but the taste was horrible, the chicken was flavorless and not tender..... etc etc. It is a great hotel and maybe I was just unlucky this stay

Lee Y.
March 10, 2014
Comforatble and self sufficient
Good Location, spacious room and resonably comfortable
We have stayed at your hotel for a few times. I felt that your furnishing and amenities need to be refurnished and renovated because some are already old and faulty especially the shower system. In addition, I felt that you are lacking of manpower as a result, the house keeping service is generally slower.

Frederick L.
March 05, 2014
Relaxing Stay
perfect location, convenient, relaxing.
the stay was perfect, because of the very good loaction i was able to combine my work with a little bit of recreation around. After a number of meetings during a the day, i found myself relaxing in a room with a very good view of the city.

Minda S.
United States
March 02, 2014
Convenient for my needs
Accessibility for food and shopping, staffs are accommodating and friendly and free WiFi access in the room
Comfortable and relaxing. Like I said in previous statement, the manager was accommodating to our needs and the staffs assured us that our stay was as comfortable as could be. But the bathroom needs to be remodeled. Compared with our previous stays at Ascott, my sister and I agreed that the bathroom quality has deteriorated.

Guillaume L.
United States
February 25, 2014
Location, pool, amenities
Disappointed wifi was an extra charge :(...............................................

Susan Y.
United States
February 15, 2014
service, hospitality, convenient location
Wish WIFI connection was continuous , 24 hrs. Overall, accommodation is excellent. Very comfortable. Thank you.

Laureto J.
United States
February 09, 2014
No free shuttle service to and from the airport and their transportation service is too expensive. In filipino you call it "HARANG". The place is OVERRATED