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Recent customer comments

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Very good



based on 2469 reviews
  • Cleanliness 7.3
  • Facilities 6.6
  • Location 7.8
  • Room Comfort/Standard 7.6
  • Service 7.4
  • Value for money 7.5
  • Food/Dining 6.7

normin S.
Australia
August 09, 2016
berjaya very average rooms
phone was faulty air condtioner took 3 hours to work, and would turn off every 45 minutes... bath and sink would clog up during use... fixtures and door knobs in bath rooms continuously fall of... mold in bath tubs and tiles... ripped carpet... jammed windows, moldy and dusty window seal... but despite that director Cathrine Dela Pena and staff did present and work in a outstanding and plecent manner,, I was impressed. My advice to management is to check the rooms are up to standard before guest move in.. or frequently maintain the rooms more often.... because it seems it is not monitored well

ryan R.
United Kingdom
August 09, 2016
Nerer gain Berjaya
This is a 4 star hotel only in name, I booked with Agoda. Arrived at 12.30pm check in time was 2 pm. Was told email hotel voucher to address and come back in an hour. Emailed voucher to a email address that doesn't exist , failed twice. Showed staff both the voucher on my phone and logged into the hotel pc to show them my booking on Agoda website. Returned at 1.30 Sorry sir still haven't received your booking. I've shown them now 3 times. Finally got keys at 14.30 that's 2 hours after I arrived. They had 2 hours to get a room ready or at least check me in at 2pm but no. Hotel is not a 4 star service as this is totally unacceptable. One of the local tour guides told me the following day that this hotel has a reputation of not giving a you know what. That's a shame great location , brilliant views from room I was on the side that plays live music until about 1am which is very loud. So if you want some sleep ask to move. The rooms need attentions. Their are lots of really goof hotels near this one give it a miss.

Radek L.
Czech Republic
August 08, 2016
room had the problem with water flow off, in the shower
I was not lucky for room this time, but generally speaking it is good hotel

Annabelle I.
Philippines
August 07, 2016
Night out
Staff are disappointing. They are not accommodating.

Julien M.
France
August 07, 2016
Inacceptable wait for check in / good room
We booked 2 rooms in this hotel. The check in is 2 PM so we decided to arrive around 3:30 PM to be sure the room to be ready. And the 2 rooms was not ready, they tell us it will be ready in 15 minutes. So we take a drink at the bar of the hotel. The room was finally available at 6PM !! Everytime I go ask, they said "still 5 minutes please"... 2:30 hours to wait a room... The day was ruined!! Anyway, this hotel is near the nightlife of Manille and the rooms are quite confortable. Not go look the swimming pool (wasted too much time waiting for the room) so cannot say anything about it. Will not come back there treating customers in a way that only 1 star hotel could do (and even not sure). Try another one, Manille get many other good hotel.

Peter B.
Australia
August 06, 2016
Disappointing.
Hot water was warm. Breakfast poor quality and over priced. Non smoking room smelled of smoke. More catering to Muslims.

Mauricio U.
Philippines
August 05, 2016
Accessible
The hotel is very accessible to the main road and basic needs of a traveller--a drugstore, a grocery, a massage, and bars.

Nino C.
Philippines
August 04, 2016
Good value for money
Good

Nicholas T.
South Africa
August 04, 2016
not a good start
I have stayed here before and was happy ,but this time not so ,We arrived checked inn ,ordered room service 2 hours later our room service arrives ,will been told its on its way for over a hour ,its arrives cold ,i went to the manager on duty and told him what happened ,not only did we have to wait again for our food ,they actually charged us ,we had no apology from the manager i complained to or even had it complementary for waiting for nearly 3 hours ,well that was the last time we ate there ,our room was not made up the last day we were there ,even though we were gone for over 6 hours and had a please make up our room sign .I am a very reasonable person but this was not the 12 thousand i paid for!

Joy B.
Philippines
August 03, 2016
Good location. Satisfactory hotel.
Reasonable price considering a very good location. Then again, room is just okay- nothing special, but good enough for the price I guess. Bathroom can be cleaner- saw a cockroach in the toilet :/ Parking could've been perfect since it's free, but space is very cramped and parking entrance cannot accommodate lowered cars- we had to park at the mall instead.