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Very good 8.0
Based on 1938 reviews

Recent customer comments

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Very good

based on 1938 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.0
  • Location 7.7
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for Money 8.0
  • Food/Dining 7.4

Len C.
United Kingdom
August 30, 2013
Excellent Comfortable Hotel in Manila
Service, Comfortable Room, Good Value
Very pleasant stay in this hotel which offers good value in Manila. This is my hotel of choice - comfortable hotel, good price, close to amenities including Robinson's Mall

Anuar J.
August 30, 2013
Good Hotel Good Location
Location, Food & Shopping
A good hotel very near a shopping mall, lots of food choices you could choose from, near US Embassy, near Rizal park for quiet peaceful time for yourself or a stroll in a park. The stagg are friendly, good clean hotel, nice room. If you looking for a comfortable yet not so expensive hotel to stay in this is a good choice you could consider.

Augustus R.
United States
August 27, 2013
Short walk to St Luke's Medical Extension
Location, clean, friendly staff
Considering the lack of cleanliness in Ermita, this Best Western is a refreshing oasis. If not for the need to complete the medical exam and interview for immigration at the U.S. Embassy, we would not set foot in Ermita at all. It's a filthy place to visit. Feel sorry for the many homeless & beggars.

August 26, 2013
Well located, excellant value for money.
Location, Value for Money, Close to nightlife.
My stay was excellant, apart from check-in process; which was applied to all and not just me. Upon check in at reception, i waited for over 20 minutes while my room was 'checked". I noted that the two people ahead of me were also subjected to the same treatment. My booking was made over 6 weeks ahead, so I dont understand why the allocated room (if there was one "allocated") needed to be "checked"; which necessitated me waiting for 20 minutes at the end of along day's travel: 14 hours. I suspect the rooms are not allocated or even made up ahead of the check ins, although i dont know that for a fact. -Not the best introduction to the facility! Apart from that, my stay was nice and enjoyable. The buffet breakfast menu is a bit limited in variety, although what there was did satisfy.

Greg B.
New Zealand
August 26, 2013
Nice friendly hotel
Helpful staff, Driver who was able to show me good tourist attraction, Nice room
I enjoyed my stay, it is in an area with obvious poverty but there were no problems

August 26, 2013
It is fun and affordable. Good food as well
Affordable, Friendly staff, good food
The stay was great, the in room service is very fast and they have friendly staff. Good food at a very affordable rate.

Leiv E.
August 23, 2013
Simple hotel but greatbservice
Service, locality, staff
Service was very good, especially when I had an eccident and needed a doctor. Hotel manager even showed up when I checked out with nice words and gifts.

Ernesto G.
August 22, 2013
bad reception, staff not pleasant to locals
comfortable, relaxing
Generally good and comfortable, but was marred by a bad reception of staff, who were focus more on the foreign guests than the locals like us. Other staff were courteous and hospitable, with good PR at times. good experience for an overnight.

Cyril S.
August 22, 2013
had a good and comfortable stay
good customer service from staff, reasonable price, accessibility

Joyce P.
August 22, 2013
everything we needed was here
near US embassy,nice breakfast,service car was available
we stayed only overnight for our US visa appointment,everything we needed was here,near US embassy,there's a service car available,safer and fast,nice room although we can hear the noise of other guest outside,breakfast is better than what i expect..staff are all nice and friendly..the only downfall is their location,i dont feel safe outside but all in all our stay was great and if ever we need a hotel in d same area we would definitely come back :)