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2015
Very good 7.3
Based on 2535 reviews

Recent customer comments

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Very good



based on 2535 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.9
  • Location 7.8
  • Room Comfort/Standard 7.4
  • Service 7.6
  • Value for Money 7.4
  • Food/Dining 6.4

Marie S.
Philippines
August 02, 2015
Nice staff
Staff
When we get in our room, we're not happy because of the smell. Then the bellboy came with our luggage and saw that my daughter is trying to open the window, he stopped my her and was told that it's lock. The helpful bellboy asked us if we are happy with our room and i answered "NO". So he called the reception and request if we can transfer to another room. He even asked us if we're a returning guest? I said yes. He said they are giving newly renovated rooms to non-filipino guest, why not give us that room too? And, we got a nice room. We stayed for 5 nights and occupied 2 rooms at the end of the week. Thank you very much to this nice, kind, helpful and handsome bellman "Jerico" if i'm not mistaken. Thank you very much! We'll definitely come back!

Basil C.
Qatar
July 30, 2015
A bit tired
the location the room size and wifi were all good
after a long flight it was good to get to a big enough room to relax but the lift was so slow that walking 9 sets of stairs would have been quicker... Too slow... The water shower was a great pressure and washed away the travel Blues but the bath floor was buckled and moved as it is getting old and tired and needs renovation or repair... A good place but getting tired.

Kai L.
Malaysia
July 29, 2015
nice comfort
room
Ok

AHMAD B.
Malaysia
July 29, 2015
Nice Location Of Hotel
Located in good place / area
nice hotel.. located in easy excess .. to shopping mall.. to hotspot area

Kevin M.
Canada
July 28, 2015
2nd visit..... No 3rd
Staff were friendly
Elevators were slow and one had been out of service fore more than 2 weeks causing inconvenience to many guests. Management does not seem worried about fixing it anytime soon.......no AC in the elevators or common corridors. Interiors dated and are in a desperate need of an update and or renovation. With another Best Western only 2 blocks away I am surprised they have the franchise name attached here........

Radek L.
Czech Republic
July 27, 2015
Located well with access anywhere
Location, staff, nightlife
Very convenient location with access anywhere, heart of Makati with possibility of night life

Jeffrey P.
United Kingdom
July 27, 2015
Location and nothing else
Location x 3
I've stayed here several times but now this hotel is certainly showing its age and lack of management care - certainly NOT up to the standards of this hotel chain. From faulty elevators that leave you stranded for up to 15minutes, damp and fungus smelling rooms (we had several people staying in several rooms and 50% of the team had to switch rooms) to the person preparing eggs at breakfast which was a joke given he couldn't give a damn and little regard to the guests, not exactly a hotel I think i'll continue to use. Its only positive is the location to make it easier avoid traffic in the mornings, apart from that little else.

Jeffrey P.
United Kingdom
July 27, 2015
Location but not a lot more
Location, Location, Location
I've stayed here several times but now this hotel is certainly showing its age and lack of management care - certainly NOT up to the standards of this hotel chain. From faulty elevators that leave you stranded for up to 15minutes, damp and fungus smelling rooms (we had several people staying in several rooms and 50% of the team had to switch rooms) to the person preparing eggs at breakfast which was a joke given he couldn't give a damn and little regard to the guests, not exactly a hotel I think i'll continue to use. Its only positive is the location to make it easier avoid traffic in the mornings, apart from that little else.

Dr A.
Malaysia
July 26, 2015
Great location and cozy hotel
good entertainment, choices of restaurant and happening
Great and enjoyed it. However, the lifts was slow and only two out of three working.

robert B.
Australia
July 24, 2015
shocked at first
Staff were very good, rooms were nice size and clean, Location was good also