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Above average 5.8
Based on 31 reviews

Recent customer comments

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Above average



based on 31 reviews
  • Hotel Condition/Cleanliness 5.0
  • Location 6.6
  • Room Comfort/Standard 5.9
  • Staff Performance 5.6
  • Value for Money 6.3
  • Food/Dining 5.3

5.7 Garey N.
United States
February 18, 2013
Good Location
Nice staff
Stayed here for a few nights. Staff was very friendly and helpful Lots of nearby food and shops. I would stay here again in the future if I go to the same area. Hotel does not have wifi. So if you need it then this place will not work out too well. There is a new large mall in the area called Lucky Chinatown.

5.3 Garey N.
United States
February 18, 2013
nice place
Good Location
stayed here for a few nights. staff was very friendly and helpful. rooms need a little work but satisfactory. lots of nearby food and shops. i would stay here again in the future if i go to the same area. hotel does not have wifi which is important to me. so if you need it then this place will not work out too well. there is a new large mall in the area called lucky chinatown. people are nice but be aware of your surroundings just like anywhere else.

5.7 Richard A.
Philippines
December 17, 2012
Disappointing expectations
Helpful staff (except one)
Gaining confidence Before I booked through Agoda, I thought of calling the hotel to have a 1st hand response on what to expect. A receptionist does not sound he is familiar with Agoda. He could have sounded more enticing but talking to him seems like it does not matter if you book or not. Benefit of the doubt, he might just be a one odd one among many other competent staff members. When I asked if they have an exclusive parking, he said casino players park there too so, I thought that's fine. As long as my vehicle and personal belongings are safely guarded during our stay. Surprising Arrival It was late night, around 10:30pm when we checked in. My wife and I were very eager to see our room out of exhaustion from our previous engagement. To our surprise, there was no parking space, exclusive to Bonindo Suites like the receptionist said. Park on you own risk (road side parking), to further our dismay, the road side was full. The guards were helpful enough to find us a slot, it was at the corner of the block, out of sight from the lobby. I asked if they can inform me once a slot near the lobby becomes free and they promised to ring our room. It was just an inconvenience to wake up just to transfer parking, but hey, in Binondo - safety should always come first. Front desk experience The lady receptionist appear to be ending her shift. As we finalize our check in requirements, the key to the room was handed over to us. We were told that our room is 416 but my wife noticed that the key shows 415. We asked again if she gave us the right key and she adamantly said "tama po yan". Letting pass minor lapses, we went in a claustrophobic elevator towards 4th floor. It was gloomy and you can feel how old the hotel was. Portions of the carpet are ripped of. You can sense how old the hotel was. We treaded a long hallway to get to 416. It appears to be at the very end. When my wife tried to open the door, it would budge. She thought of testing..

5 ROLANDO C.
Philippines
November 23, 2012
Hotel that seen better days
Near all historic sites in Manila
we had a hard time finding the hotel because it is in the interiors of binondo. this hotel had seen better days but now it badly needs a facelift. the lobby is unappealing and the corridors needs a major vacuum cleaning. the room is okay and i was surprised to see a complete beddings for a budget price. however the sheets lost its once pristine white color. with the location one cannot expect a view from the outside as it situated in the busy and unsightly buildings and alleys. we took this place beacuse of its proximity to divisoria, a budget paradise. it is just a walk away.

6 Garey N.
United States
October 03, 2012
Nice Hotel
Friendly
Friendly and accomdating staff. Hotel was clean. Only issue was shower head did not attach to the wall.

6.3 Garey N.
United States
September 20, 2012
Decent place
friendly
For a short saty in the area it is a good place to stay. TV remote was very old and hard to change channels or volume control. Had to push buttons many times and hard. Service was good. Rooms kept clean NO WIFI.

6.3 Garey N.
United States
September 18, 2012
Good Location
friendly
Arrived at hotel, after pre-paying for my stay. I was told there was no cable TV available. I inquired as to how long it would be out. They said by the next day. 2 days later it was finally fixed. After complaining about it they agreed to give me a complimentary breakfast. Hotel was decent tho the shower head did not stay attached to wall. All staff were very friendly and accomadated most requests.

6.7 Garey N.
United States
September 13, 2012
Nice Area
Friendly
Friendly staff, room was clean and the ac worked well. Shower head was not attached to wall, so it was inconvient to hold the shower head and wash at the same time. No wifi avaible.

6.7 Garey N.
United States
September 05, 2012
Friendly
Good Location
Checked in and was told there was no cable TV. This made for some boring evening time for 3 days.

6 Divine Y.
Philippines
July 24, 2012
nice hotel
big room
ok, nice room just for sleeping big and comfortable, although the hotel is quite old, and some of their amenities have not been upgraded and are a bit old, overall the area it is located is safe and quiet. the staff are very friendly