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Excellent 8.2
Based on 2245 reviews

Recent customer comments

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based on 2245 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.8
  • Location 8.5
  • Room Comfort/Standard 8.4
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.9

Gregory S.
United States
June 04, 2015
Just another high priced low qualityservice game.
The downstairs breakfast buffet food is above average. Certainly not 4 or 5 star, but above average.
First, at check in, they were very good at convincing me to add a package that duplicated most of service adders of the "club level" room I'd already paid for. My fault. But then the service wasn't there, the central AC of the higher level floors didn't work. It took a long time (hours) to move me to a lower floor that didn't have central AC. They were nickel and dime adders for this and that. They played the same 10% service charge game they play in Singapore for any adders without the service. I tried this because I'm tired of the same game at another hotel. This isn't the solution. High cost, low and annoying service, questionable location.

Mary R.
May 30, 2015
Best hotel for us
The food, room
This is our second time staying in this hotel and we will not hesitate to come back again. We had a great time there :)

Anna V.
May 23, 2015
superb experience!
food!, comfort, assistance
It was a superb experience, accommodation at its best! :) Though one of the staff (aj) on the reception did not do what i instructed (checking us out at an earlier time wherein my moms room shld be chk out, since we had 2 rooms, leaving us unable to use our key cards) i still find diamond hotels one of the best. We had superb assistance from rod, trixie and princess.. We will definitely be back and recommend to friends abroad and locals. thanks Diamond hotel for making my dream wedding the best! :)

Geryl J.
May 17, 2015
Staff are good
Staff are good, clean and relaxing
What I love these hotel the staff are accommodating...i feel like I'm relax, its nice just to seat in the lobby!!!..i love it definitely I'm coming back to stay in my next holiday!...

sung C.
South Korea
May 14, 2015
Normal Hotel
Security, Location, Near Ocean
It was plassure.. no problem at all but it is old and renovation required.

Greg D.
United States
May 11, 2015
Wedding Reception
Service, Professionalism, Security, and Attention to detail
I have stayed at the Diamond Hotel before and each time it has been wonderful. But this time they really lived up to their reputation of a 5 star Hotel. We had our wedding reception planned in the dining room during the weekend. The management and the wait staff went over the top to take care of our guests and visiting family members. Our special thanks to Mr. Edwin Acuyan, Director of Food and Beverage. He made our special day the best it could have been. The attention to detail was exemplary. The rooms were cozy but elegant and the staff was always concerned about our comfort. My husband and I were able to feel at ease. The fantastic service of our guests was followed up with the delivery of a complimentary bottle of wine and personal message of congratulations. To anyone looking for a hotel that offers the best Service, Professionalism, Security, and Attention to detail with a Personalized touch, the Diamond Hotel encapsulates it all. We looked at many places to hold this momentous event but the staff of the Diamond was the only hotel to call us and follow up and make sure the details were correct from place settings to flowers they really were the best choice in Manila. The Diamond hotel is elegant, and the management and staff have the professionalism and knowledge to make a weekend stay or a wedding reception a wonderful and relaxing stressless event. Our special thanks to the staff. We will be visiting the Diamond again soon.

Aaron M.
United States
May 10, 2015
Very affordable upscale hotel in Manila,
value, atmosphere, and location

Djohanni A.
May 08, 2015
Very elegant hotel
Elegant, huge, location
After eight years of not seeing the hotel, our family's return to this establishment has been wonderful. The place looks like it did not change. I would say, that for an old hotel, it has been very well maintained by its management. The location to a lot of tourist attractions is still its best feature. It is near (a cab ride away) to the Cultural Center, StarCity, The Rizal Park, Intramuros, lots of museums and places to go to. Our view of the Manila Bay as the sun set was priceless.

South Korea
May 07, 2015
food, bedclothes, staff
breakfast is good. location is good. comfortable room.

Mohsen S.
Saudi Arabia
May 05, 2015
Very comfortable , friendly staff excellent servic
Friendly staff , cleanless,location