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Verified traveler reviews

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Excellent



based on 2260 reviews
  • Cleanliness 8.6
  • Facilities 7.7
  • Location 8.5
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 7.8
  • Food/Dining 7.9
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Arvin C.
Philippines
January 28, 2013
I gave it a chance, never again
Close to shopping mall and night life
Check in took more than 15 minutes. The elevators smell of smoke from cigarettes; my wife and i was ok with it the first time since we thought that it might just be that one elevator and maybe the last one who used it just smoked. However, as we tried the other elevators, it's all the same. Maybe we could have just let it go but we have a small child with us. Also, we asked for a room with at least a good view of the bay, but we were placed instead on a room with only the next building as a view. Very depressing as we were not able to see the sunset. Also, no wifi in the rooms and the wifi in the lobby and restaurant still needed passkey. The valet was inept. All in all, we hoped to get the service we had during our honeymoon stay here in the hotel around 4 years ago, but we checked out very disappointed.

Wolfgang F.
Australia
January 27, 2013
Excellent service and great location
Great facilities, Friendly staff, Good location.
first time stay at diamond, and was selected given proximity to shopping mall and restaurants. excellent facilities, very clean rooms and friendly staff. buffet provides wide range of available food. breakfast was included in package. dinner buffet considered expensive pp. albeit wide range of food.

Hoang D.
United States
January 27, 2013
Great hotel but not location
Entry way
upgrade was a bit pricy and the breakfast wasn't a hugh selection. ask maid for more soap and she only gave one bar... wasn't very please since we paid over two hundred a night for four days.

Robert Y.
United Kingdom
January 26, 2013
superb hotel. one of the best i have stayed in.
Top quality and great service with a smile.
everything you could possibley need all under one roof. in a great location close to nightlife, shopping, ferry terminal ect although the surrounding area is pretty rough with many small bussiness's and hotels having armed guards outside. inside the hotel no expence has been spared quality fittings and furnishings all the way. the food is excellent and i believe the head chef has his own tv cooking show or is a regular guest on the same. the only quibble i have is that there is no wifi in the rooms. you have to come down to the lobby.

nelvyna R.
Indonesia
January 25, 2013
great location hotel ok
great location
very nice hotel/. location is very good. hotel clean . food oke and also staff friendly.we enjoy stay at this hotel n will stay again if we came back. from hotel eaasy to go shopping also to city centre. in general we satisfy.

david F.
United States
January 24, 2013
Great facility with lovely bay view
facilities, restaurants, views
Beautiful hotel with very nice, clean and spacious rooms. Staff and service were excellent. The only problem is that one can not walk anywhere outside the hotel without feeling as if you will be mugged or hit by a car, but this is a common problem in Manila.

DONIROSE N.
Philippines
January 24, 2013
Beautiful hotel and very modern
Welcoming staff, very helpful. Amazing room & clean.
It was a very pleasant stay. Very convenient, near Baywalk and Robinson's Ermita. Accessible for transportation. Staff are lovely but I wish they would smile more. Room is satisfactory & clean. We had an amazing time!

Alice N.
Philippines
January 23, 2013
Great Hotel in the Center of Manila
Location
This hotel is great, has all the amenities, staff are courteous and very professional and highly recommended for business travelers and vacationists as well.

brett R.
Australia
January 21, 2013
great hotel always a pleasure to stay
great service always greetwed with a smile every where
love this hotel rooms are spacious well equipped amenities are second to none staff very friendly and very helpful will return again and again for sure when in manila

arlene O.
Philippines
January 21, 2013
contemporary hotel
room has a very distinctive style that is complimented with ingenious touch for every guests comfort
checking in is fast. the rooms are fresh and clean. aircons are well maintaned