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Excellent 8.3
Based on 2235 reviews

Recent customer comments

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Excellent



based on 2235 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 8.5
  • Room Comfort/Standard 8.4
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.9

AURORA K.
Philippines
January 07, 2013
Very nicely situated in the heart of Manila.
Clean and beautiful hotel with huge beds.
Our stay here was unforgettable! Security check was very strict and there were even dogs around at the entrance for this reason. Once you are in the hotel, it was very fascinating. The room was very nice with a huge bed. The thing I liked best was the breakfast. There was a huge selections of food.There is also a swimming pool where you can hung around.

Adam B.
Australia
January 07, 2013
Good hotel, great food
Breakfast buffet, general service
the breakfast buffet was fantastic except the hotel said my breakfast booking was for only 1 adult per room (i had 4 rooms booked for my large family); so i had to pay a lot extra for everyone to eat together. the hotel would not budge on this. i thought a bit of flexibility might be fair since i was paying for 4 rooms, 5 nights, plus an extra bed. hmmm. the service is good, friendly. the pool is okay, more of a family play pool, no good for laps or diving. the gym is ok but small.

Michael J.
United Kingdom
January 07, 2013
Nice Hotel with Good Location
Accommodating & friendly staff
a great place to spend our short christmas vacation, central to all amenities in manila. very relaxed atmosphere, private and family friendly. in particular the staff were very warm and friendly which sets the diamond apart from other hotels that we have stayed at in manila. we would definitely stay here again in the future.

Michael J.
United Kingdom
January 07, 2013
Family friendly hotel
Accommodating staff
First class hotel central to Shopping areas and the city's main attractions. Comfortable large rooms easily accommodating our family. The staff were friendly and accommodating and made our stay a real pleasure. Children enjoyed the pool area.

Ana U.
Sweden
January 06, 2013
Okey location
Nice pool
The hotel was okej, the thing that irritates us is we do have to go through security check all the time. It is always too crowded in the lobby as well.

RODOLFO S.
Philippines
January 05, 2013
Lovely hotel with a smile
The food is good
Our was an enjoying one since it was a new year's celebration, it is very near to different amusement center and jogging/biking areas

scott J.
Canada
January 05, 2013
Beautful hotel
pool area quite nice and people working there
not happy there will not stay there again. got to room and in hotel dirictory said anything on top of mini bar is free this is mnot the case. then went to eat and only place we could eat was japanese or room because in was new years eve. they were nice about it and said we could eat in restaurant but only buffet at 3500 pesos and only 2000 for my 7 year old. had to get cab and eat somewhere else. then nerw years day again only buffet at 2300 pesos. so again had to eat some where else. i am not cheap but i find that little much for what i saw. i also think the bed had bugs because woke up with bites on my legs. when checking out was charged 585 for things that were on top of mini bar. its not much but told her that in there book says everything on top is free , she tolfd me if i saw the paper on top of mini bar i would have seen that it wasn't. it is nice hotel but because of that nickel and diming will never go back. cost me over 600 pesos in cab trips to eat somewhere. so will never stay there again

Rezza C.
January 05, 2013
lovely buffet, old rooms
food is great
booked this room for a friend and his family. their stay was generally good. positive points: - food quality and selection are really good - nice lobby - great service not-so-positive points: - rooms are old, needs renovation - rooms with connecting doors can get noisy overall, stay was good. will most probably book here for another staycation.

Rezza C.
January 05, 2013
great location, good buffet, old rooms
food quality and selection
we heard of the renovations made on the hotel, so we were kinda expecting that they included the rooms in their renovations. however, the room still shows its age, furnishings are still kind of old-school. it would be nice if they can upgrade their room features. size of room is good. bathroom size is good too. bed and linens are comfortable, had a great sleep. breakfast buffet selection is really good, loved the breakfast included in our room rate. The Cake Club is also good, ensaymada is yummy. will most likely stay here again, hopefully by then, the rooms would have been renovated already.

johnson S.
Philippines
January 04, 2013
nice hotel.
clean room, good security, breakfast buffet ok
i stayed in this hotel many times already. It is a nice hotel. Clean room, soft bed and good breakfast. lunch buffet and dinner buffer are also very good, although we didn't dine there this time. i ask for change of towel and it took 20 minutes with one follow-up. i have to point out that the basement shower room at the pool area is a disappointment. you only have hot shower in shower room. no soap, no shampoo, defective locker and nobody to assist you. there is no bench on the men's locker room. you have to change your cloth standing. towel is at the pool area, if you forgot to ask for a locker key, you have to go up again to ask for a key. they gave me a locker with a defective hinge and i can see another locker with defective lock. this is a disappointment for a five star hotel. P.S. the pool is not heated. so it's cold to swim in december.