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Recent customer comments

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Excellent



based on 2259 reviews
  • Cleanliness 8.6
  • Facilities 7.7
  • Location 8.5
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 7.8
  • Food/Dining 7.9

Antonio H. from Philippines
Business travelers
Stayed one night in June 2016
Pleasant stay
Good location
Reviewed July 01, 2016

Cher C. from Singapore
Business travelers
Stayed 5 nights in June 2016
Summary
Location is not bad with good service from the staffs. Facilities are good but a bit expensive for me.
Reviewed June 24, 2016

Alvin Y. from Singapore
Business travelers
Stayed 5 nights in May 2016
Very nice place to stay
Very nice location. Walkable to distance to many bars, restaurants and Robinsons. Friendly staff. Rooms are clean and well furnished. Very cosy place to stay.
Reviewed June 22, 2016

Han L. from Australia
Business travelers
Stayed 3 nights in April 2016
good location
location is good, and near the airport, but hotel starting to age
Reviewed June 21, 2016

KIRSTEN D. from Philippines
Couples
Stayed one night in November 2015
good
friendly staffs..
Reviewed June 20, 2016

KIRSTEN D. from Philippines
Groups
Stayed one night in November 2015
love the staffs
friendly staffs
Reviewed June 20, 2016

Jenny D. from Philippines
Families with young children
Stayed one night in December 2015
large room, relaxing location
since it has view of Manila Bay I find the location of the hotel a relaxing one. the bed and pillows are comfy. but their front desk are slow or maybe its a peak season when we stayed their.
Reviewed June 17, 2016

CHIH-WEN C. from Taiwan
Business travelers
Stayed 2 nights in June 2016
Good location
Needs update
Reviewed June 07, 2016

Rasmia D. from Philippines
Groups
Stayed 3 nights in May 2016
Not as expected, expensive not worth the price
Four star rating
Reviewed June 02, 2016

Robert S. from Australia
Business travelers
Stayed 3 nights in May 2016
Over rated, mouse sized food portions and cold breakfast Buffets.
The restaurant meal sizes or portions, are good for a small mouse but not an adult. The food is excellent quality so the chef knows how to cook, but he has no care or concern about portion size. I only weight 85 Kg and have been here for 5 days so far, and not one meal was enough to satisfy my hunger. I complained by telling them that I am an adult and not a little mouse! They promised to make sure portion sizes are regular at at the least, but that promise was false. Breakfast Buffet is a different story. The cooks ( and they can't possibly be chefs' because chefs' understand the difference between hot and cold food) cannot make a tasty omelette, fried egg or even toast. All other HOT foods are actually COLD. They have no facilities to keep the hot Buffet food hot, so a Westerner will not enjoy the food at the Diamond, because we like to eat hot food; not hot food left to go cold before service. Arriving at the breakfast buffet at 6.00am makes no difference to the food temperature, which means they start cooking very early and just leave it go cold before they fill the buffet bowls. Making a complaint to the duty manager about this odd situation had no effect. If McDonalds were nearby I would be much happier, but there is nothing nearby in the morning except street cart food vendors, which I will use from now on because they do serve hot food and adult sized portions. Otherwise, it is a clean, neat hotel with all facilities a 5 star should have, except for staff who know how to care for guests.It is certainly not quiet in my room 1417, and I think they have a workshop or laundry or kitchen next door because they are extremely noisy in there. I think the Diamond is bad value for the money no matter how pretty it is. I hope I never have to stay here again, because for 3 years now I have only lived in hotels and holiday apartments.
Reviewed June 02, 2016