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Excellent 8.3
Based on 2235 reviews

Agoda Verified Reviews

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Excellent



based on 2235 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 8.5
  • Room Comfort/Standard 8.4
  • Staff Performance 8.4
  • Value for Money 7.8
  • Food/Dining 7.9

8.4 chao S.
Taiwan
May 30, 2016
Old room
Old room and bathtub

8.4 chao S.
Taiwan
May 30, 2016
Old
Old room

6.8 Rasmia D.
Philippines
May 29, 2016
Good Location
Nice staffs, accommodating

10 Anna B.
Philippines
May 22, 2016
Diamond Hotel
Good size clean rooms

5.2 Maria P.
Philippines
May 22, 2016
Average hotel
Rooms are spacious, however customer service is very average... Not what you expect from a luxury hotel...

9.6 Jestelle T.
Philippines
May 15, 2016
Great service
Great service

8.8 Viktor M.
United States
May 08, 2016
Nice Hotel
High End Hotel, meets and exceeds Western Standards

7.2 Fuad A.
Saudi Arabia
May 02, 2016
OK
I have already submitted and wrote my opinion about this hotel. It is located few steps from Robinson Place where I could do shopping or dine . The streets around the hotel are very dirty and have sewer water flowing on it with bad smells. Room area is fair. Breakfast buffet food is very limited and relatively expensive .

7.2 Fuad A.
Saudi Arabia
May 02, 2016
Fair Rating
I have been to this hotel for several times. It is still the same . The actual rating for this hotel should be only 4 stars. Area around the hotel is so dirty and sewer line smells are everywhere. Food for breakfast ( buffet ) is very limited and for many years they never serve fresh juices . Check in and Check out procedures are very complicated and so slow ( two much paper work ) . Generally , Staff are friendly .

10 Michael C.
Australia
April 03, 2016
Too expensive
Excellent,, but to many hidden costs and taxes they don't tell u when checking in