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Verified traveler reviews

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Excellent



based on 2246 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 8.4
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.9

Han L.
Australia
June 21, 2016
good location
location is good, and near the airport, but hotel starting to age

KIRSTEN D.
Philippines
June 20, 2016
good
friendly staffs..

KIRSTEN D.
Philippines
June 20, 2016
love the staffs
friendly staffs

Jenny D.
Philippines
June 17, 2016
large room, relaxing location
since it has view of Manila Bay I find the location of the hotel a relaxing one. the bed and pillows are comfy. but their front desk are slow or maybe its a peak season when we stayed their.

CHIH-WEN C.
Taiwan
June 07, 2016
Good location
Needs update

Rasmia D.
Philippines
June 02, 2016
Not as expected, expensive not worth the price
Four star rating

Robert S.
Australia
June 02, 2016
Over rated, mouse sized food portions and cold breakfast Buffets.
The restaurant meal sizes or portions, are good for a small mouse but not an adult. The food is excellent quality so the chef knows how to cook, but he has no care or concern about portion size. I only weight 85 Kg and have been here for 5 days so far, and not one meal was enough to satisfy my hunger. I complained by telling them that I am an adult and not a little mouse! They promised to make sure portion sizes are regular at at the least, but that promise was false. Breakfast Buffet is a different story. The cooks ( and they can't possibly be chefs' because chefs' understand the difference between hot and cold food) cannot make a tasty omelette, fried egg or even toast. All other HOT foods are actually COLD. They have no facilities to keep the hot Buffet food hot, so a Westerner will not enjoy the food at the Diamond, because we like to eat hot food; not hot food left to go cold before service. Arriving at the breakfast buffet at 6.00am makes no difference to the food temperature, which means they start cooking very early and just leave it go cold before they fill the buffet bowls. Making a complaint to the duty manager about this odd situation had no effect. If McDonalds were nearby I would be much happier, but there is nothing nearby in the morning except street cart food vendors, which I will use from now on because they do serve hot food and adult sized portions. Otherwise, it is a clean, neat hotel with all facilities a 5 star should have, except for staff who know how to care for guests.It is certainly not quiet in my room 1417, and I think they have a workshop or laundry or kitchen next door because they are extremely noisy in there. I think the Diamond is bad value for the money no matter how pretty it is. I hope I never have to stay here again, because for 3 years now I have only lived in hotels and holiday apartments.

chao S.
Taiwan
May 30, 2016
Old
Old room

chao S.
Taiwan
May 30, 2016
Old room
Old room and bathtub

chao S.
Taiwan
May 30, 2016
Old
Old room