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Excellent 8.2
Based on 611 reviews

Recent customer comments

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Excellent



based on 611 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.2
  • Location 8.8
  • Room Comfort/Standard 8.3
  • Service 8.3
  • Value for Money 7.9
  • Food/Dining 7.5

Karen C.
Philippines
May 23, 2016
Great staff effort
Celebrated our anniversary, and the check in staff/housekeeping was able to set up our room with a greeting banner, towels shaped as swans on our bed and our tub prepared with a bubble bath surrounded with rose petals. A few minutes after we got in our room, staff came in to greet us happy anniversary and gave us a mini (delicious) cake with a greeting on it. Everything was perfect,they really took time to make an effort in making sure our stay was exceptional. Check in was pretty fast, although the lobby doesn't look like a hotel lobby, because of the monobloc chairs covered with black linens are being used for the guests waiting for check-in/out. I think they can get better looking/appropriate furniture. Breakfast was good, choices are not as extensive as other hotels' bfast buffet, but it was enough to satisfy and delight one's hunger. I was a bit disappointed with the staff of the resto @bfast because when we were given a table and left it to get our food, when we got back it was already occupied by another guest and told me they were given that table as well. Called one of the staff that we were double seated and they gave us a better table, i just told them that they avoid doing the same thing again because it can cause commotion between guests. Overall, our stay was good and the staff made our celebration a very memorable one.

Jason W.
Singapore
May 20, 2016
Good hotel with a personal touch
Room - Very big & very long room that comes with 2 huge beds. Luxurious. Location - Near SM Megamall & Opposite The Podium Mall, with a decent amount of shops & eateries surrounding. Staff - Friendly & very helpful. Personal Touch - When I 1st entered the room, I was greeted with a hanging banner that read: "Welcome Home Mr XXX". 5mins later, the door bell rang and a hotel staff served up a mini-cakes platter with a welcome note attention to my name. How often do you get this at a hotel (for the value-for-money price at this hotel)?

Ma B.
Philippines
May 15, 2016
great stay ;) staff were very responsive in our concern.
none

Raul J.
Philippines
May 10, 2016
??
very nice hotel

Tricia L.
Philippines
May 10, 2016
Okay!
Okay!

Gladys V.
Philippines
May 09, 2016
staycation
Staff are very courteous. Location is very convenient since it is very near malls. Food in the breakfast buffet is good. Rooms are clean. It was generally a very nice experience for a staycation.

Nina C.
Philippines
May 09, 2016
birthday and mothers day weekend staycation
Things i'm marking Discovery down for are: 1. Not enough chairs in the lobby area and lobby area was hot. We checked in just before 3pm and there were already really long lines. We were with our 7th month old baby who was already getting fussy from the wait and the heat. 2. Small swimming pool. We were looking forward to swimming the next day but changed our mind when we saw that the pool was really crowded Things I loved about our stay and am giving 5 stars on: 1. Staff - friendly and accomodating. When the FD found out we were with our baby, she followed up on our room availability and had us proceed to the room immediately right after instead of the original 20-30 mins wait time she had mentioned because the room wasn't available yet. Also, staff accomodated my request to have a cake delivered to our room because it was my husbands birthday (i had just indicated it on the special requests when i made the booking via agoda and didn't even mention it upon check in) 2. Location - waking distance from the malls :)

ALEXIS A.
Philippines
May 06, 2016
'Birthday
Thanks for the birthday songs and cake 😊

Fook W.
Singapore
May 05, 2016
Nice hotel
Very friendly and helpful staff. Huge room with nice bed

Jennifer N.
Philippines
May 05, 2016
Perfect weekend staycation!
The bed was very comfy and location is great - right across Podium Mall. We had a lovely time using the facilities particularly the pool! Perfect weekend staycation.