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Very good 7.1
Based on 401 reviews

Recent customer comments

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Very good



based on 401 reviews
  • Hotel Condition/Cleanliness 7.1
  • Facilities 6.5
  • Location 6.9
  • Room Comfort/Standard 7.5
  • Service 7.2
  • Value for Money 7.7
  • Food/Dining 6.6

rachelle B.
Philippines
October 31, 2013
i had a great stay at fersal
quiet place to stay, relaxing, and near inshopping centers
i had a great stay at this hotel, the room was clean, the surroundings were quiet, and it is a place to relax and meditate yourself.

Patrick O.
United States
October 27, 2013
Confortable, Good Breakfast, Convenient
Location is great, access to MRT/LRT and EDSA busses etc. as well as walk to Gateway Mall
I always enjoy my stay at this hotel. Staff is friendly and professional, breakfast is good, newspapers available, clean comfortable bed with a frig included in the room. Could use a room safe, but I never feel like the security is lacking. Convenient to walk to mall or transportation and it is on a relatively quite street so easy to get good night sleep. AC works, Hot water works, TV and Internet all work. Good choice and good price.

Jeferson M.
Canada
October 07, 2013
not good
the location is not good
The location was not good. Will not stay at this hotel again.

Joe A.
United States
September 26, 2013
Great, professional Front Desk Staff
Close to shopping malls, comfortable room and great Front Desk staff and Chefs/Servers.
Wonderful and superbly comforting!!! The Front-Desk Staff (Ms. Lala, Ms. Tiza and Ms. Karen)led by Ms. Kimberly are superbly professional, very attentive and customer-friendly to all the guests. Recommendations to Fersal owner: (1) Since the Front Desk Staff are the "face" of the hotel and the first person the guest will see, they need to have a "name tag" on their chest for guests to see and remember, or have their name showing in the counter; for example, "Ms. Lalaine, On-duty Front Desk Receptionist." We need to know their names; these staff are very professional and well-mannered people. 2) Since the hair dryer is available upon request, why not an "iron and ironing board?" (3) The bathroom tiles are showing some mildew, the housekeeping need to scrub these tiles for the next guest, and do not forget to clean the deck drain cover for accumulation of hairs (this slow down in draining the bathroom). (4) Lastly, since two towels are available for guest, why not providing "face towels."

kenneth P.
United States
September 07, 2013
I love the staff at Fersal Annapolis.
The extremely polite and friendly staff, the free breakfast in the morning, clean room
I have stayed at Fersal Annapolis 3 times. I love your staff who are so friendly and polite always. and the price is great. The rooms are clean but the bathrooms need spme detailed cleaning to take care of some mold spots.

Marylou S.
Philippines
August 28, 2013
Small room with no view,
Breakfast,aircon,staff
Ok but had small room and no maid service ......................................................................................................................................................................................................,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

irene D.
Philippines
August 27, 2013
uncomfortble to stay
there is no such thing in this hotel.
Not good...... the staff? so unprofessional. They don't even know how to clean the room. And the staff in the reception area? I don't like her.

rachelle B.
Philippines
August 23, 2013
quiet and relaxing
quiet, clean and comfortable
the place was easy to locate and close to shopping malls, the room was not that big and not small also, it is quiet, clean room and very fast check-in and out. i just have some comment, the shower room was small. but the whole room was great. nice place to stay.

Dennis T.
Philippines
August 23, 2013
The hotel staff are warm and attentive.
1. Warm and friendly staff 2. Value for money 3. Nearness to shopping malls
I really had a good experience in that hotel. The hotel staff were all warm and attentive. In fact, they've allowed me to stay in the hotel cafe for several hours while I was waiting for my flight schedule.

Mark A.
Philippines
August 17, 2013
It is near to every thing
Location, service and comfortable room
Located at the heart of QC near to every thing. The food choices is incomplete or out of stocks. My toilet flush was busted. Over all stay it was good.