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Recent customer comments

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Very good



based on 232 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 6.9
  • Location 7.8
  • Room Comfort/Standard 7.7
  • Service 7.4
  • Value for Money 7.5
  • Food/Dining 6.5

Rocelia R.
Philippines
April 19, 2016
Very accommodating staff and very accessible to transportation
The rooms are large, beds are comfortable, pillows are soft enough and the linens are of good quality. The bed sheets and pillow cases have undergone quality testing in our laboratory at Philippine Textile Research Institute to ensure conformance to their specifications. Internet connection is fast enough. I will surely come back to this hotel and I will also recommend it to friends.

Annabelle B.
Philippines
April 18, 2016
Friendly staff.
Overall. our stay was fine. Fast and easy check in and check out process. Housekeeping staff did a good job. Easy to find a cab.

Fernando U.
Philippines
April 18, 2016
Great place
I like the new bath towels as well as the beddings. Cool and quiet place to relax while doing business.

Abegail B.
Philippines
April 04, 2016
Staff are so mean
my mom and sisters stayed here for a night together with their kids, before they had an early out, the receptionist hold them because they said there towels are gone, which my mom and sisters waited to confirm if its true (the personnel checking the room) but sadly no one return call. So my sister go up to the room again to check what happen. She 's just upset no one tell them if its okay already after how many minutes, its so disappointing that they've miss the church mass service because of there 60 pesos towel, which eventually hanging on the toilet!

Kristine B.
Australia
March 31, 2016
Pleasant stay
Breakfast should be free for children.

Greg B.
Australia
March 22, 2016
Very noisy rooms from the street traffic.
Pity the hotel can only serve one egg on a breakfast plate! Most persons I know eat more than one egg or possibly the hotel is on a very tight budget!

Kevin F.
Canada
March 16, 2016
The housekeeping staff are great
Good linens, good housekeeping staff and the tv remote was clean
The food is low quality and poorly prepared. Twice I couldn't get eggs fried over easy. Fried eggs took 30 minutes. Cafe opens at 6 but the coffee isn't ready till 630. And the coffee is terrible. Front desk staff in the evening are fine but the day staff Monday are sub par.

Margaret A.
Philippines
March 10, 2016
convenient
wifi, access to cabs, near venue of my meetings
I've stayed at Fersal numerous times; it was as I always expected. The only thing is that housekeeping did not replenish drinking water and toiletries every day. Also, there were many breakfast items listed that were unavailable (e.g., fish items and pancakes). Hotel is near where my meetings were. It's just so far to the airport. And, the refrigerator made strange noises throughout the night.

Margaret A.
Philippines
March 10, 2016
location, location, location
smoking area, wifi in room, access to PUV
I've stayed at Fersal numerous times; it was as I always expected. The only thing is that housekeeping did not replenish drinking water and toiletries every day. Also, there were many breakfast items listed that were unavailable (e.g., fish items and pancakes).

Jason N.
Philippines
March 01, 2016
Good enough
Since I was attending an event near the area, I choose this hotel since it was the only one I was familiar with. It has indeed improved a lot since I was here last years ago. The staff are friendly and the room was surprisingly spacious. While my rate included a free breakfast, it was not that good. Food aside, everything was good!