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Recent customer comments

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Very good

based on 238 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 6.9
  • Location 7.8
  • Room Comfort/Standard 7.7
  • Service 7.4
  • Value for Money 7.5
  • Food/Dining 6.5
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Octavius M.
June 03, 2016
Our stay
The hotel was located near the City Hall and there was heavy traffic always. Food was satisfactory and the wi-fi was very good. Luckily our room was at the back so not much noise at night.

Daryl M.
May 31, 2016
Simple functional 3 star hotel
The Fersal Kalayaan is exactly what you would expect from a 3 star hotel, nothing fancy, just clean and functional. The beds were okay, the pillows were firm (how I like them), the hot water worked, and there was pretty good wifi. The downside is we were put in one of the front rooms the first night, avoid these if at all possible as it means non-stop street noise. The air con works well but makes sure you know it. We stayed here for the convenience of what we were doing in Quezon City, as Manila is one place where proximity to work activities trumps everything. The staff were friendly.

Edgar B.
May 18, 2016
Great Value!
Great stay.

Robert D.
May 08, 2016
Poor Customer Service
We booked deluxe twin on a sunday early morning, same day we'd be checking in. When we arrived, the recepcionist told us that they had no record of our reservation as they didnt have office on sundays. They gave us a double bed room - which was way cheaper than what we booked initially - as no more room was available. They should have upgraded the room instead of downgrading it. We had to follow up on our breakfast 3 times, and some orders were still missing. Definitely poor customer service.

Femia B.
May 03, 2016
Clean, comfortable and convenient.
Clean, comfortable and convenient.

Peter S.
May 03, 2016
Needs Renovation
The room I was accomodated in has seen its better days. Towels and beddings look old. The wall paint looks dull. But overall, I think it served it's function pretty well.

Min P.
South Korea
May 03, 2016
fairly well
The hoteliers were very fine and hospitable. Surely will have the tendency to go back

Rocelia R.
April 19, 2016
Very accommodating staff and very accessible to transportation
The rooms are large, beds are comfortable, pillows are soft enough and the linens are of good quality. The bed sheets and pillow cases have undergone quality testing in our laboratory at Philippine Textile Research Institute to ensure conformance to their specifications. Internet connection is fast enough. I will surely come back to this hotel and I will also recommend it to friends.

Annabelle B.
April 18, 2016
Friendly staff.
Overall. our stay was fine. Fast and easy check in and check out process. Housekeeping staff did a good job. Easy to find a cab.

Fernando U.
April 18, 2016
Great place
I like the new bath towels as well as the beddings. Cool and quiet place to relax while doing business.