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Recent customer comments

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Very good



based on 402 reviews
  • Cleanliness 7.8
  • Facilities 7.0
  • Location 8.2
  • Room Comfort/Standard 8.1
  • Service 8.1
  • Value for money 7.5
  • Food/Dining 6.6
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Richard I.
Australia
June 21, 2016
Good customer service and location
Overall good staff service and location especially for business travelers. But the food and facilities it needs a major revamp to improve the services. Food in the morning and room services it is not satisfactory at all for 5 star hotel, in terms of choice and in terms of quality. For internal facilities like gym, pool etc it requires a major upgrade.

Erika H.
Thailand
June 02, 2016
Bad plumbing
Toilet in the master bedroom clogged up. But everything else was ace.

Jeffrey S.
Hong Kong
May 26, 2016
its okay
I am a bit disappointed and unsatisfied about this hotel. Why? First of all, when we enter in a lobby, it was very hot especially when you walk through the elevator. Secondly, the buttons inside the elevator was broken and very hot. Thirdly, not too much choices in a breakfast buffet, and their juice wasn't fresh at all. I think we cannot treat this as a 5 star hotel and too expensive if their services was like this. But on there hand, the room was so huge and clean. So it's worth it to stay in this hotel but not the price!

Maristel L.
Philippines
May 26, 2016
Huge room, well furnished
The hotel itself looked a bit old, the facilities are not that well maintained. However, the room itself was very nice. It was huge and was well furnished. The location is also quite convenient. There are lots of restaurants and shops nearby.

robin T.
United Kingdom
May 21, 2016
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Raoul B.
Philippines
May 20, 2016
Great wedding preps experience at Fraser Place
We booked their two-bedroom suites for our wedding preparations. We were looking for a place that has spacious rooms and living area to house our families and hold our suppliers. I must say, Fraser Place did not disappoint! They even exceeded our expectations and everyone was praising the place. Even our photographers and other suppliers loved the suites. The staff were all friendly and accomodating. They were all sending their best wishes to me and my wife. A very wonderful experience indeed!

Heinz B.
Australia
May 16, 2016
A bit disappointing
It's an old hotel. Breakfast buffet very average. No really value for money. Staff very friendly.

Nelson S.
Philippines
May 09, 2016
Cleanliness and maintainance needed
Cleanliness of the parking is not ideal. The pool is not well maintained. The room smells like cigarette smoke upon entry and after the AC was turned on the smell stayed.

Partha S.
Singapore
May 06, 2016
Facilities need renewal
Could do better with a bit of modernisation.

Rashid M.
United Arab Emirates
April 27, 2016
Good location
good staff, very friendly but the hotel building is old and need to be maintained.