arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.2
Based on 378 reviews

Recent customer comments

Filter by traveler type
Very good



based on 378 reviews
  • Hotel Condition/Cleanliness 6.9
  • Facilities 5.7
  • Location 8.0
  • Room Comfort/Standard 7.1
  • Service 7.3
  • Value for Money 7.2
  • Food/Dining 6.9

Ian M.
Philippines
June 04, 2015
Quite old building but very good customer service!
Accessible location, good staff, decent rooms.
Hotel Staff were nice and accommodating. Noticed most of the guests are Japanese (because hotel is in front of Little Tokyo). Room is clean and decent. Swimming pool is on the roof deck of the annex building, it's clean and almost no one using it, so it's good in away because not crowded. Wifi is limited up to 30MB data though but you can request the receptionist to have it reset. I'd recommend the hotel.

Foo L.
Malaysia
June 01, 2015
Good Location
Location, staff friendliness
Overall location and staff are good, only the hotel room is a bit of old

Gordon D.
United Kingdom
May 01, 2015
Nice stay at the Herald
the staff, the room size, the breakfast
The staff are very very good, I had mistakenly booked online the wrong herald as there are two of them in the city, they sorted out my mistake and allowed me to stay in the Herald that I had meant to book The staff are friendly, the rooms clean and large, the hotel is a little tired and could do with some upgrade but all in all for the money you get a good standard of hotel for a good price

JOSE G.
Norway
February 09, 2015
Very pleasant stay and centrally located
Friendly and service minded staffs. Ambient surroundings which suits my taste. Value for money as centrally located in the heart of Makati City.
Pleasant, peaceful and located in a very heart of Makati Business Centre.

Rosalie L.
Philippines
January 25, 2015
none
customer comunacation
comportable

SASAOKA Y.
Japan
January 15, 2015
Enough space and service
Location, Dining, Service
Everything is fine except the connection of Wifi inside the room. I was alright I got 3G SIM there. 500p for a week with LTE.

Turgay Z.
United Kingdom
January 10, 2015
pleasent stay at herald suites
hotel staff roof top pool maridian bar
enjoyed my stay was my second visit will be baCK IN APRIL

Carlton S.
United States
December 18, 2014
Nice and convenient
I liked the location , clean room and value
This was my first time staying at the Herald suites and I liked it . Its close to shopping , entertainment and restaurants compared to where I used to stay before . The rooms were clean and spacious with free wi fi . Breakfast was also included which was satisfactory . Staff was nice and pleasant and accommodating to your needs . I would stay here again .

Zenaida N.
United States
December 08, 2014
great location not so great food
location that's all
Not that great

DAISUKE O.
Japan
November 25, 2014
Convenience
Location. Lower price. Friendly staff.
I hope the hotel improve 2 points. One is that the telephone in the hall is noisy in early morning.Another is that the password for Wifi is expired everyday even consecutive stay. I needed to ask some staff to recover it in every morning.