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Very good 7.5
Based on 6792 reviews

Recent customer comments

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Very good

based on 6792 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.0
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 7.0

James B.
United Kingdom
March 19, 2014
Quite good hotel not far from airport
Not far from airport, near big shopping Mall of Asia, friendly staff.
The Heritage Hotel is quite a good large hotel not far from Manila airport and quite close to the very large shopping Mall of Asia. Check in was quick and efficient and the rooms are of a good size with in room safe, comfortable beds and free tea and coffee and the internet was good. The buffet breakfast has quite a good choice of food although in recent years the quality is not quite as good as it had been in the past and when the hotel is full of tour groups, often from China, the seating at breakfast is sometimes difficult. On recent visits I have been lucky enough to get upgraded to the 9th floor where the Millennium Club has a small breakfast room with a very limited selection of food but in a nice quiet pleasant atmosphere. When arriving at the airport it is easy to get a public taxi from the first lane just outside arrivals on the left hand side. Taxis are metered and the desk will give you a slip of paper with the taxi details on it. Keep that and do not give it to the driver because it is your copy of the taxi details in case you wish to complain later. Most taxi drivers are good and not a problem but some will want to take you for a negotiated fixed price and not use the meter which happens at a lot of airports around the world.

Hermanus V.
March 19, 2014
as expected
close to airport

Christina M.
United Kingdom
March 19, 2014
we had a good night sleep in a very comfortable be
near the airport - friendly staff - very clean room and bathroom
Only an overnight stay as we had to be back at the airport at 4.30 a.m.

United States
March 19, 2014
Heritage Hotel
Close to shopping, entertainment and local restaurants
No hot water during my first night of stay. The room is dirty most specially the vent overhead inside the shower. The sink in the shower is clogged so I have to pull out the plug for it to work. Enough amenities and a pair of slipper is a nice touch. Internet access is expensive and the staff are not helpful when asked if I can use their computer and printer to check in online for my flight.

Thomas H.
March 19, 2014
I felt kind of stuck
Big rooms near airport nice beds
This hotel is located right next to a big freeway. So yoy have trafic notice in your room all the time. Rooms are nice and big and good beds. Food is very expensive and you cant just go to another place without having to go in to a nasty taxi ride in manila, so i felt kind of stuck.

Lilian A.
United States
March 18, 2014
Enjoyable stay
cleanliness, friendly staff and great location
Heritage is always our choice for stay in Manila when we travel in Asia.

Harry D.
United Kingdom
March 18, 2014
comfortable but very noisy in the room
location, staff, service
I was on the top floor but it was very noisy in the evening in the room. I could hear the traffic from the streets late into the night. They need to improve soundproofing in the rooms.

John E.
March 17, 2014
The staff were friendly and attentive. Good &clean
Good restaurant. Quiet. Good location.

Jonathan C.
March 17, 2014
Very old hotel, need a serious refurbishment.
near airport
Very old hotel, don't expect anything from the food. Don't use their transfer service, they charge at least 5 times more than regular taxi.

Aurora N.
March 16, 2014
nice and relaxing
price is reasonable, breakfast is good, centrally located