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Verified traveler reviews

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Very good



based on 6824 reviews
  • Cleanliness 7.4
  • Facilities 7.1
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for money 7.2
  • Food/Dining 7.0
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Arturo P.
Philippines
January 17, 2014
Not satisfied. Service needs improvement
Closes to airport, near to shopping area, near to public transport
Not satisfied. The Hotel Staff are not the typical Filipino who are warmth, friendly, service oriented and always with smile.

robert F.
Ireland
January 15, 2014
great rooms great breakfast but food and drink way
location pool wifi
best breakfast in manila !! great for European and American with a large variety . rooms big wifi good but the food and drink very expensive . airport very near but the traffic in manila is crazy

charles F.
United States
January 14, 2014
Nice mid-range hotel
staff, price, club floor ammenities
It was suitable to our needs, particularly access to the airport and the SM Mall of Asia.

matt M.
United States
January 14, 2014
efficient, close to airport, clean
efficient staff, close to airport, clean
i was disappointed with the staff. they seemed preoccupied and aloof. my partner did not think the shuttle service was fairly priced. the food was mediocre. the room was comfortable but overall the hotel was overpriced for what it offered. the main advantage is that is close to the airport.

Norton Q.
United Kingdom
January 13, 2014
Nice, pleasant, be back again.
Clean, easy and near the airport, close to shopping mall.
Nice staffs, big clean room, the hotel looks a bit old but under good maintenance; good all time buffet, lot of choice. Fast check-in, reasonable rate in the high season.

Kenneth C.
Canada
January 12, 2014
Pleasant stay
The Location Airport location and good food
The hotel is always a great place to stay when arriving or leaving Manila as the location is so convenient to the Airport.

ALI A.
Saudi Arabia
January 12, 2014
nice hotel with some bad staff
location, room size, TV
the hotel is great but the staff performance was bad, they cannot stop Taxi for you easly, almost I take two hourse untill I find taxi to take me to airport, the transportatio for hotel is busy and not available, and when we check out they charge us for using mini bar without telling us the items we used,and they charge too much money and we just one water and one juce, they charge about 15$, the food was very good and the other thing in this hotel is great.

william C.
United Kingdom
January 12, 2014
Relaxing stay
Buffet Dinner , Buffet breakfast , king size and very comfortable bed
After a long flight from London via hong kong it was a quick check in and the bed was very comfortable and sleeps 4 , We had the buffet dinner which was very good , the choice was indeed wide , seafood cooked to order , I like the adobo rice and there was even roast beef and the staff were very good , many choices of ice cream and a wide choice of yummy cakes , breakfast in the morning was the same and your eggs cooked to order , but let down is the internet in the rooms very hit and miss, mostly miss , 1/2 hour pass codes , should just have one code , say your room number , its poor and lets the hotel down

Jeanett T.
Sweden
January 11, 2014
Nice and clean
Near the airport, big rooms, nice service

Craig J.
United Kingdom
January 10, 2014
Perfectly located with helpful friendly staff.
Comfortable, friendly staff, great location
I enjoyed my stay and will return to the Heritage Hotel when I return to Manila