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Recent customer comments

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Very good

based on 6799 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.0
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 7.0

Alex C.
June 29, 2013
Nice and comfortable
Casino right inside hotel, and firehouse right across the road, perfect location

June 28, 2013
googclean, clean, clean
near airport is convendience for transi

Frederick H.
New Zealand
June 28, 2013
dissappointing hotel
close to airport close to moa close to nightlife

Frederick H.
New Zealand
June 28, 2013
very dissappointing
close to aiport, close to MOA, close to entertainment
this was a very dissappointing stay the room was old and dated and the condition was that of a 3 star hotel the satff were freindly but it is certainly not a 5 star hotel also the food at breakfast was of poor quality and run out of stock frequently overall not a good stay.

Stewart A.
United Kingdom
June 27, 2013
Pleasant and efficient staff, generally very clean rooms, dining and public areas and food was very good especially breakfast which would set you up for the rest of the day
Our stay at the Heritage Hotel was very comfortable made so by the pleasant, friendly and efficient staff.The rooms were clean and spacious only let down by a few problems with the toilet drains which were sorted out quiet quickly by the Hotel moving us to another room.The food was good especially breakfast and the room service which we had once or twice was excellent.The only major disappointment was when collecting our final bill the night before leaving we were presented with a MASSIVE £390 for 4 international calls lasting a total of 80 minutes. We complained and after speaking to the duty manager that night she could only offer a 40% discount. We also recommended that she should speak to the Hotel manager so that they could review their sky high telephone rates and make it clear to their customers what kind of rates they may be charged when they check into the Hotel. ANYONE VISITING THE HERITAGE HOTEL, MANILA PLEASE ASK THE CALL RATES BEFORE USING THE PHONE.

James D.
June 27, 2013
It was fine, nothing special, good location
The hotel was fine. The only problem i had was for some reason agoda said there would only be one guest so when i checked out i had to pay for my companions breakfast - $20.00 Also i do not know how the point system works or where i can get information about it. I have booked through agoda on numerous occasions in the past year but do not know if i am accuulating points and if i am what can be done with them.

United States
June 27, 2013
Needs a lot of improvement
the waiters were all nice & the front desk staffs were accomodating & polite. The shuttle service to the mall was good. A liitle chapel or a quiet prayer room would be nice.
1. Pillows are too soft. 2. The restaurant staff head (Celine Abad) was too abrupt & impatient when I asked her where to get hot water at breakfast time. 3. The restaurant needs a closed door, I had a lot of bites from mosquitoes & black flies when I ate in the restaurant 2x. 4. The bath tubs keeps flooding every time I take a shower. I submitted a written evaluation the day I left for the airport & gave it to the front desk.

Timothy S.
United States
June 27, 2013
Very comfortable and hassel free
Nice bath tub, large and comfortable bed and good internet.
My stay was very good. The breakfast buffet was great. The staff was very friendly and helpful. Several restaurants are close by and a large mall is also close. A decent size flea market is within easy walking distance.

June 27, 2013
Good Location, Friendly Staff, Comforable Room
Good Location, Friendly Staff, Comforable Room

anthony G.
June 27, 2013
Relaxing in Comfort
Close to Mall of Asia , Free Breakfast , King size Bed
Second time staying hear & always a delight close to Airport & shopping malls , But hate how you look at the menu see the price & think ok but the bill adds 10% tax & 10% vat that annoys me ! A price is a price no bloody tax & vat crap . I eat at other places for better food at a proper price , But still like to stay hear just don't eat except the free breakfast & love the bed ! Thanks