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Recent customer comments

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All reviews (6736)

Business travelers (1540)

Couples (2175)

Solo travelers (1741)

Families with young children (560)

Families with older children (334)

Groups (386)

Very good
7.5
based on 6736 reviews
Hotel Condition/Cleanliness
7.4
Facilities
6.9
Location
8.1
Room Comfort/Standard
7.6
Staff Performance
7.5
Value for Money
7.2
Food/Dining
7.0

9 Billy T.
United States of America
May 02, 2013
GREAT HOTEL TO STAY IN!!!
Gemma Restaurant Manager is Outstanding, took care of all my dinning needs! Ann 9th floor receptionist is extremely Courteous and Helpful. ROOMS ARE CLEAN AND COMFORTABLE!
GREAT! GEMMA THE RESTAURANT MANAGER DOES AN OUTSTANDING JOB, SHE TOOK CARE OF ALL OF MY DINNING NEEDS, EVEN MADE SURE MY COFFEE CUP WAS FULL ALL THE TIMES AT BREAKFAST! LOL! SHE IS A GREAT ASSET TO THE HOTEL!! ANN THE 9TH FLOOR RECEPTIONIST IS A COURTEOUS AND COMPETENT EMPLOYEE, ANOTHER ASSET TO THIS HOTEL! I HAD A GREAT STAY!!! I WILL BE BACK IN AUGUST!!

6.7 Jeffrey W.
United States of America
April 30, 2013
ok for sort term only...layover
staff, location, staff
Not a bad place...typical conference hotel. Not many amnenities for biz traveler. WiFi only work in lobby, not room. Breakfast is very bad. Do not stock the stations...even no WATER for about 1 hour during Sunday Brunch. But close to mall, airport, embassy. A good place to crash for one night after international flight from US.

5.7 Carmen D.
Australia
May 01, 2013
clean great location and great valud formoney
good location value for money clean

7 Michelle S.
Australia
May 11, 2013
great for waiting for flight transfer
pool area, breakfast, staff

7.3 Vernadette G.
Philippines
June 07, 2013
My kids enjoyed it
Clean pool.,nice room.,accessible

8 Rizalia B.
United States of America
April 30, 2013
my stay here was very comfortable
location, internet, great staff
Heritage is a great hotel, very close to the Mall of Asia, very close to the airport and the staff was great!

5.3 David S.
Australia
April 30, 2013
Very disapointing does not seem to be 5 star.
only location !

7.3 Assad B.
Philippines
April 30, 2013
Ver comfortable and friendly staff
Clean and spacious room, fast room service and friendly staff

8 Javier C.
United States of America
May 01, 2013
Nice hotel, courteous staff, good breakfast buffet
Nice comfortable room. courteous and professional staff and good breakfast buffet
My fiancee and I really enjoyed our stay at the Heritage hotel. We were always greeted by smiling and courteous staff members who always were eager to assist us in any way they could. I especially appreciated the laundry service, they cleaned all my clothes and delivered them back to me in a timely manner, as promised! Room service was also very timely in bringing us our food. We had a great stay and will definitely return!

10 Mary M.
Philippines
May 04, 2013
close to the airport and mall of asia
easy access to public transpo, close to the airport and mall of asia