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Recent customer comments

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Very good

based on 6821 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.1
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 7.0
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South Korea
August 02, 2015
Very kindly staff, Good location, but No Casino..
Good location, kindly staff, Good Room condition
Very good !!

Kristine C.
August 01, 2015
Friendly staff
It was okay! 👍

Terry R.
United States
August 01, 2015

Dexter D.
July 31, 2015
Good location, comfortable stay
location, location, location
Good location for the price, near the airport and overall a good stay.

Larry S.
United States
July 31, 2015
Bed,air con , location
A little more opportunity for western menu choices would be better

United States
July 31, 2015
Inefficient Service and Very Expensive Buffet
Location to NAIA
We noted in our booking that we needed airport pick-up since it was part of their service. Unfortunately, we had to take an airport taxi for P1,850.00 which was way expensive because Heritage Hotel did not have a shuttle to pick us up. Upon check-in, we asked them why and the staff said they will forward the issue to the manager. Our luggages were not sent immediately to our room and so we have to call them. We thought it would be convenient to just eat in their restaurant but the buffet was very expensive with not much better food options. The bill that was given to us had a different comoared to the one accounted during our check-out. This was only like 7 hrs of stay in the hotel. We will never go back to The Heritage Hotel.

Rodrigo M.
United Kingdom
July 30, 2015
ive just booked bcoz of the location
location location location

Philippe C.
July 29, 2015
Good location but needs updating
Location, location, location
The hotel is near the airport, Mall of Asia, and Makati. While the room was spacious , it definitely needs some updating. The tub was old and clogged, light switch and aircon also seems like it was never updated since the 70's. I booked the deluxe room with two double beds which is good. They have also provided a cot for our baby. The service was good, food is too expensive, buffet breakfast was good. Wifi is bad. You have to log in every single time. All in all, the hotel is okay. Would I come back? If there are other hotels in the area that provide baby cot, maybe not.

Jucinda B.
July 27, 2015
Place to Stay in Manila
Good Location / Room comfort / Cleanliness
Excellent! The only problem I have encountered was the check in. Early check in are charged. May I suggest to give considerations to Senior Citizen like me! .Thanks. Other than this, the over all evaluation is Excellent!

Riley S.
July 27, 2015
Nice hotel
Service, room, location
The location of the hotel is quite alright, with plenty of food choices nearby including a night market behind the hotel. Relatively near to some of the casinos too. We upgraded the room to the executive floor where there is a private lounge that serves as an alternative breakfast area for guests on that level. Staff are all very friendly and helpful. All in all, quite a good hotel.