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Verified traveler reviews

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Very good



based on 6823 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.1
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 7.0
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ngee T. from Singapore
Business travelers
Stayed 5 nights in November 2014
great
location, price, service
this is my many times stay in Heritage. Well price and good location for people going to convention and Casino. There are scheduled free shuttle bus.
Reviewed March 16, 2015

george M. from Japan
Business travelers
Stayed 2 nights in March 2015
Nice
Room
Reviewed March 15, 2015

Bertito J. from United States
Couples
Stayed 3 nights in March 2015
Decent Stay
Location, Good Service, Value for the money
There was no serious issue except bad spot with the traffic. A traffic light with traffic enforcer could remedy the issue. It is not really directly related to the hotel's service but it is a big issue affecting the hotel as a whole.
Reviewed March 15, 2015

Byron G. from Philippines
Families with young children
Stayed one night in February 2015
Nice stay
Pool, gym & room
Overall the stay was good.
Reviewed March 15, 2015

Stephen C. from United States
Couples
Stayed 4 nights in March 2015
great place to stay
location,breakfast,staff
great
Reviewed March 14, 2015

Scott B. from Canada
Solo travelers
Stayed one night in October 2014
It will do for one night layover
Near the airport, decent clean rooms, entertainment district nearby
Stayed here a few times. I usually use it as a layover hotel for my domestic flight the next day, as I'm traveling from abroad. Manila is synonymous for expensive hotels, and for what good reason I have no idea! It's not like you're getting much most of these properties, unless you spend a few hundred dollars. And even then, good luck. So if you want to stay across the road from the entertainment district, and you don't mind the sound of the highway nearby, this basic four-star hotel will do. The casino downstairs is A good way to blow some of your hard-earned money, or you can just give it to the bars across the street.
Reviewed March 14, 2015

Edgardo N. from United States
Solo travelers
Stayed 2 nights in March 2015
Good location ..accommodating stagf
Prize
Overall good
Reviewed March 14, 2015

Lim A. from Singapore
Business travelers
Stayed one night in March 2015
Alex
Location , Big Lobby , Outlook of the buidling
Bad , room is so old , aircon not cold bed is bad
Reviewed March 13, 2015

john H. from United Kingdom
Families with young children
Stayed one night in March 2015
its a great location needs money invested could
location
Only ok
Reviewed March 13, 2015

Edison P. from Philippines
Solo travelers
Stayed one night in March 2015
It was nice but WIFI for a fee?? Honestly!
Location Sauna pool
I always book this hotel because of its close proximity with the airport. Outside is a wide variety of fastfood chains to choose from. Sauna/spa for a 4star is very helpful. The room I was assigned to was a bit old but the bed and pillows are still Comfy so its okay. Pool is alright. Not too bad. They even granted me late check-out because of my flight time and it was for free. Very accomodating front desk guy. The only thing thay bothered me a lot is upon check-im wherein the front desk told me that i dont have a complementary wifi. Who the hell will survive without wifi especially that I am used to a first-world country with all the technology? And besides, upon booking, it did not say on that webside that wifi is to be paid separately so I assumed it was included, as most hotel grant it for free.. So later on she gave me a complementary pass for 4 hours. Its really annoying. I think the manager should look into this. One more thing, upon checkin, I noticed the front desk women were talking about some clients. Its very judgmental of them and very inappropriate as other guests like me would be hearing it. They should be more careful about it. Anyway, I will still stay at this hotel as its my hotel of choice upon arrival and prior to departure back to my destination
Reviewed March 12, 2015