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Verified traveler reviews

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Very good

based on 6826 reviews
  • Cleanliness 7.4
  • Facilities 7.1
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for money 7.2
  • Food/Dining 7.0

Charmaine N. from Philippines
Stayed 2 nights in November 2014
My Happiest and Grandest Birthday Retreat
We were upgraded to a Junior Suite, Convenient vicinity of leisure places, grand and luxurious suite
Very happy we were upgraded to a Junior suite on my birthday! However, the buffet breakfast though reasonable would have been a tad better if the staff were diligent and accommodating, most make waiters were uncaring and 1 particularly rude. I myself is into customer service so I understand how a simple smile and sincere concern to cater the customers need could affect a business. Overall, setting aside the waiters in the buffet breakfast, all other staff in the hotel proper showed professional and superb service... Will definitely recommend this hotel.
Reviewed November 21, 2014

Ron D. from United Kingdom
Solo travelers
Stayed 6 nights in November 2014
When i stay in Manila, always try book here.
STAFF, rooms and amenities
My stay was excellent, good location to Mall of Asia,great local bars, and my room was great value for money.
Reviewed November 21, 2014

RAMMEL C. from Philippines
Business travelers
Stayed one night in November 2014
Hotel with strategic location
Hotel location is very strategic to shopping & airport
Great location of the hotel is the plus factor in choosing a place to stay in Manila due to tremendous traffic situatuin. It is in the proximity of big shopping malls so with the airport.
Reviewed November 21, 2014

MINGYAN L. from China
Families with young children
Stayed one night in February 2014
valued in Manila
the breakfast is very nice prepared; the room is super big; its also very convenient to the airport
Reviewed November 21, 2014

Ho S. from Taiwan
Business travelers
Stayed 2 nights in November 2014
Good location, Become more expensive, A bit noisy.
Near to airport, MOA, MRT.
Reviewed November 21, 2014

Norlito B. from Philippines
Business travelers
Stayed 3 nights in November 2014
Worth the money!
This hotel is beyond fantastic!
The service is out of this world and the staffs are absolutely amazing.
Reviewed November 20, 2014

Corazon R. from Canada
Stayed 2 nights in November 2014
good food,,good location
good food,excellent location,staff accomodationg
very good and recommendable
Reviewed November 20, 2014

Nenita P. from United States
Solo travelers
Stayed one night in November 2014
Room is over price, smells , dirty tub .
Great customer service, location nice people.
It was okay but i don't think i would stay at this hotel again.
Reviewed November 20, 2014

MILTON T. from United States
Stayed 5 nights in November 2014
Another nice stay at the heritage
Location, staff and free shuttle to Moa
this was my third stay at the Heritage and I enjoyed the experience everytime.
Reviewed November 20, 2014

Byron G. from Philippines
Stayed one night in October 2014
Nice hotel
pool, gym, and food
Overall the stay was good.
Reviewed November 19, 2014