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Recent customer comments

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Excellent



based on 3831 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.6
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

8 Paolo V.
United States
September 17, 2013
Very comfortable
Easy access to Ocean Park, Luneta and Quirino Granstand. Perfect alternative to Manila Hotel when you have something to do at any of those three places.
Quick stay but comfortable. Two major complaints: 1) they didn't empty out the garbage bins in the bathroom; it was full to the brim. Disgusting. 2) the room opened up to a view of a garbage filled portion of the bay, they should hire a small boat to drag a net there a couple of times a day; it'll go a long long way.

10 SURIA M.
Singapore
September 16, 2013
Beautiful View
panoramic view of the bay from the room, comfortable bed and friendly staff
One of the best hotels in Manila. Located at the ocean park the bay view from the rooms and the sunsets are breath taking. The bed is big and comfortable and there is ample space in the room. The aqua room with an aquarium is also romantic and beautiful. Its a must for honeymoon and the romantic views will take your breath away.

8 Ernesto L.
Philippines
September 16, 2013
Short but fun... Aquarium is exciting for kids.
Location, Ocean Park, easy access to anywhere
Once i opened the door my son got so exciting with the aquarium and lots of fish. Very relaxing and highly educational with the ocean park visit.

8 edward M.
United States
September 15, 2013
cool aquarium waterfront hotel
location, rooms and activities
great hotel for couple or family. really different being built on a pier in the sea and inside an aquarium. pool and bar are not yet finished. I will return there.

7.3 Stephen L.
United States
September 15, 2013
Nice room in a nice location, but ...
Location, security, and cleanliness
I had a clean room in a secure location to watch the sunset and see historical attractions. Restaurant service was outstanding, but the staff in the bar would not turn down the exceptionally loud music when I was out to watch the spectacular sunset. Sun sets around 1830. It is not hard to down the loud 80s remixes until after sunset. The bar can turn up the music afterward. Front desk changed money, but they constantly suggested that I had to pay for their overpriced shuttle if I wanted to go anywhere. It is a standard thing for a hotel to order a metered taxi. So I spent a good deal of the trip wondering if I was going to be able to get a cab to the airport after checkout. The property charges for accepting stamped mail. Fine. It should not be a per piece, but a general fee. In sum, I worried about things that I never have worried about in any other hotel--let alone a hotel that bills itself as a luxury hotel with a worry-free experience.

7 Ramon D.
United States
September 15, 2013
Uneventful....
Water pressure is good!
It's kinda noisy when I stayed in this hotel, I heard some noise going on even in the middle of the night. I'm not sure if they remodeling some of the room during my stay in this hotel, the aqua room I was in is kinda small..

9 Jenny Y.
Philippines
September 14, 2013
Great for family vacation!
Chic room design, Manila Bay view, Manila Ocean Park

7 Liu Y.
China
September 13, 2013
Interesting experience
1. nice room 2.close to ocean park 3. ocean theme of the room
In general, it was a interesting experience to stay in a room with ocean theme. You can see the fishes swimming in the tank, which is built inside the wall.

8 Jeffrey D.
United States
September 13, 2013
Unique hotel with interesting rooms and design.
Wonderful sunset view from bay view room, unique show/bathroom see through doors, excellent SPA...
It was an excellent stay.. Smooth check in, room was a long walk away, but the bay view especially at sunset was incredible. The bathroom doors show shadows, but that was a unique design feature. Bed was comfortable. A few food options in the direct ocean park area. The spa, especially the full body fish spa was very interesting and relaxing once the initial fish sucking feeling was managed...

10 SARLIN B.
Philippines
September 12, 2013
Great experience with very accomodating staff
Great place, accomodating staff, clean and world class facility
Its a great great experience particularly the aqua room and the room service and the internet connetions.