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Recent customer comments

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based on 3870 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.8
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

robert P.
October 28, 2015
4 star hotel or theme park
The aqua room restaurant
This place needs to create a bigger barrier between the ocean park and the hotel never have I had push through thousands of screaming kids to get in and out of a hotel absolute disgrace! Taxis what taxis 4star hotel without a ready taxi que as I was told it's not allowed by ocean park security 😡 so if your in a hurry bad luck had walk outside on to the main road to get your own taxi also when a taxi did come to the hotel the driver would give his own price! The garden room or so called! Why it's called the garden room I'll never know it faces the ocean park so when there is a show you get the full blast pumping music and when it's dark the full light show so forget about sleeping. As for the name garden when you look out the window you see disgusting polluted section of Manila bay so the garden room tag is misleading! The switchboard staff could not connect me to Australia kept saying the number didn't exist totally incorrect and it was an urgent call! I'll leave it there but there is more.. They have a lot of improving to to.

Edwin G.
October 27, 2015
Great location hotel adjacent to Oceanarium
Location. Unique rooms with Aquarium wall and Good value
Very pleasant. Hotel is adjacent to Manila Oceanarium. Good views and terrace of Manila Bay. very entertaining specially for kids. Loved their Aua Rooms with built in aquarium on one side of the room's wall that gives one a good mood. Good sized very clean rooms with comfy bed. Flat TV with good channel selections. They have complimentary food and drinks on a serving tray-can of Pepsi, 2 bottles of water nuts chips, coffee and tea, certainly a welcome thing.

yongtae K.
South Korea
October 27, 2015
hope theres a little bit air to breathe.
food dining, location, view
Everything was perfect except the room is so uncomfy cause of ventilation problem. Since it doesnt have any window the air doesnt circulate well resulting our bodies to swell specially my face. And take note the paint odor was accumulating the whole room. I hope you can consider these issue.

Swee N.
October 23, 2015
Not So happy with it...
can't think of any
Was very disappointed with this hotel. the hotel lobby is way too far from the hotel entrance. with an infant travelling with us, this is so not convenience where after getting down from the drop off area, someone attended to our luggage but we still need to walk a short distance, take a lift up, then pass through the crowded waterworld entrance, take another lift up before reaching the hotel lobby for check in. checking in process was slow. I have booked a aqua room but was given to a normal room. after complaining, it took them over an hour (with 4 calls to follow up) to correct it and another half an other to get someone help us to move, even i have told them that i have an infant with me and he is sleepy, we need to settle down as soon as we can. we booked the aqua room thinking that my 10 months baby may enjoy seeing the fishes in the room but somehow, we barely see any fishes swimming around and the coral seems dying... disappointed. buffet breakfast was so-so... overall, not very happy with our stay and don't think we will return. not worth the money.

joselito C.
October 22, 2015

October 22, 2015
Too noisy during daytime...
One of its kind..
Not that exciting.. It's something that you would not try to book often

Nicole Q.
October 21, 2015
too loud, bad breakfast, not very clean

October 20, 2015
Great hotel, good location
Value, cleanliness and location

David A.
October 20, 2015
pleasant stay
activities, cleanliness, food

Rencel R.
October 20, 2015
Nice Hotel
Rooms, Amenities, Food