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Recent customer comments

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based on 3868 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.8
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

Christian B.
January 07, 2015
A pleasant stay
Friendly staff, nice room, good food.
Was very pleasant. Our kid loved the aqua room. Would've been better if there were kiddie items in the rooms as well (colors, coloring books, toys, etc.). The carpet was a bit dirty though.

Lilibeth S.
United States
January 07, 2015
Awesome bay view
Room has excellent view of the water, great bed & linens, love the rain shower
Very satisfied of our room. It has a great view of the bay. Nice bed linens, rain shower, curtains. Not so satisfied with the breakfast buffet. I was looking for the traditional breakfast menu like tocino, longanisa, tapa, bacon, sausage. Not lunch dishes. Good thing there was an egg station. Staff are friendly.

Franklin M.
January 06, 2015
My best vacation with my grandchildren
It's near luneta park, best sunset view, with manila ocean park
Excellent stay for family vacation

Charade M.
January 06, 2015
Expected too much. so so accommodation
Stay was fine. We booked bayview room and we were given deluxe bayview room the cr and shower are separate and spacious but to our dismay, the room is in fact for "public view" where people can see us inside our room if we are going to open the curtain consequently we did not enjoy the famed "Manila Bay view. We can see the restaurant by the bay from our room and it looks untidy and dirty. Carpet and sofa needs to be cleaned. Staff are so -so. A foreigner was complaining at the concierge for lack of assistance but the staffs were not attentive to him. He has to repeat over and over his requests. Gym is clean. Tried their spa too and it was just okay. For the price paid for the room that we availed, it was a total disappointment.

Marvin Y.
January 06, 2015
It's All About Location
Location is great as it is close to the heart of the city of Manila. Close to significant historical sites and attractions.

john S.
United Kingdom
January 06, 2015
Very impressed .
service, aquarium and staff.
Our stay was great, the room was clean and the fish was very impressive, the food was very nice but the best part was how helpful and friendly the staff are. The only negative I can think of is the price.

Candy P.
January 05, 2015
feeling disappointed
1) interiors 2) decors 3) view
it was ok

Jun L.
January 05, 2015
I would recommend to friends!
Location, quiet, affordability

Reichelyn M.
January 05, 2015
Last staycation 2014
My two daughters enjoyed thwir stat on the aqua room because of the big aquarium in rhe wall. They also love going inside the ocean park where you cab see sifferent k

rey F.
January 04, 2015
beautifull hotel
ambiance, view