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Recent customer comments

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based on 3865 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.8
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

Adam R.
United Kingdom
April 20, 2014
Overpriced rooms with a gimmick
Fish, fish and fish
The good: decent enough room (should be for US$150) with a cool fish tank; fast and efficient cleaning staff. The bad: location, difficult to find and long walk to get a taxi; some clueless staff unable to give directions, or who give incorrect information rather than saying they don't know; no proper swimming pool: a joke given the hotel's name and price. The ugly: terrible buffet breakfast selection with awful service: staff need training. This is a 3-star hotel with a gimmick. It's a nice idea, poorly executed.

Man J.
South Korea
April 19, 2014
i also provide this hotel to my business guest
one good thing this hotel use the same building with Manila Ocean Park. Not too far from Malate, Mall of Asia, but still need some taxi transportation.
Always a pleasant stay. Only one problem with this hotel is , they always request for Printed Voucheer from Agoda. Even though staff can see email from Agoda from my guest's smart phone, staff insists to provide printed voucher of Agoda. Except this strange policy, generally staff are friendly.

Rafael H.
United States
April 18, 2014
Cozy, relaxing & best themed room
Aquarium, cleanliness, relaxing

Elaine C.
April 16, 2014
Good location
Location and Staff

Adrian M.
April 15, 2014
Best Hotel in Manila!
Food, Location, Spa
I had a great time staying in this hotel. This is probably the best hotel in Manila because of its price-to-room ratio. I've checked in at other hotels before and my php8,000 that I paid for in that luxury hotel is nothing compared to the price I paid for in this hotel. This hotel also has a great location (heart of Manila, literally because it is located in Luneta aka kilometer "0") and beside the hotel is the Manila Ocean Park! Great great hotel!

edward M.
United States
April 13, 2014
always a great stay
aquarium, rooms and location
Great place for family. great rooms, eat in hotel and aquarium. So many activities. Kid pool only. Cool place.

Alexandre J.
April 12, 2014
great hotel next to ocean park. close to moa
nice rooms with aquariums. quiet. good breakfast buffet

Arianne C.
April 09, 2014
Cleanliness. Ambiance. Service
I'm a Filipino and our stay was good. I just don't like the dishonesty of the receptionist. When we first check in with internet reservations, we got in easily. On our second visit, we don't have any booking so we go straight to Hotel H20. The receptionist was telling that they don't have any available and its all full, so she showed the rooms with the highest price. Most hotels in Philippines do it that way. Telling its all booked but actually not, so to get in with the most expensive rooms. When my husband commented, "Oh, they're doing it again, and i said, I guess they won't give us the true information. The receptionist turned back to us, that she sees a room with a lower price that is available. I guess, its their schemes of selling. For all foreigners, I guess its wise to have yourself booked first. Second, what are those chinese accents with chinky eyes by female receptionist? I'm in doubt if they are really chinese, so I asked them in Filipino, they answered back in Filipino. Are these all an act? The hotel is in Philippines, what the hell they would copy the accent of a chinky chinese? I just dont get it.

Mildred G.
April 08, 2014

Mark S.
United States
April 08, 2014
Unique Aquarium rooms that are well done
Atmosphere created by quality furnishings/design, unique large aquarium rooms, location on Manila bay
We had an absolutely marvelous stay in this unique hotel. The aquariums are large and well maintained. The complimentary room designs, colors and furnishings provide a pleasant atmosphere to enjoy the experience. The spa services are provided in a professional manner. They are very good and reasonably priced. I wish I would have planned for a longer massage. The one disappointment is the shared pool facility with the water park. It is not really a swimming pool environment during the day while visitors are at the water park. Even at night I am not sure how it would feel.