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Recent customer comments

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based on 3834 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.6
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

8.7 Nattaphon W.
November 11, 2013
nice design & service, excellent for family
Clean room, beautiful interior, good for everyone in family
The second experiences in 5 years, I am still impress with everything; room, services, breakfast, quiet environment. It is very good for family activities both aquariums & shows.

6.7 Noritaka K.
November 09, 2013
nice view, good food, nice design room
very nice view to ocean also nice design room, break fast has much item,but air conditioner has no good condition.

6.7 Matthew T.
United States
November 07, 2013
About what I expected, but the aquariums were nice
Close to the water, the Aquarium Room, east access to taxis
I arrived late at night, and the area this hotel is in is totally abandoned feeling at night - I mean there is nothing nearby. In the day, it's crowded with tourists, though, and I felt like I had returned to civilization. The Aquarium room was cool, no windows in the room, just an wall-length aquarium with attractive fish.

8 Suzette A.
United States
November 07, 2013
attentive staff, wifi available and strong, room view great
Great stay. I wish it is in a different location not with the ocean park. If Im there for the park, maybe yes but since I wasnt, the park goers are a lot to take while finding my way to the lobby. The check in process is confusing. The lobby is kind of weird as it is in the third floor? You go through the concierge, walk to the entrance of the park... If you have bad legs, bad knee this hotel is not for you. Too bad because the service is really really good!Need to pressure wash around hotel not just dry sweep. This is a world class hotel needs maintainace!

8 May G.
November 06, 2013
Nice hotel, nearby parks, many activities for kids
Nearby Parks, Clean room, Accessible
Overall, it is a great stay in this hotel. Many activities for the kids.

7.3 Stephen S.
New Zealand
November 06, 2013
Pleasant stay at H20
The aquariums in the room were great, location central & the staff were very friendly
Good stay at this hotel, not 5 star but very comfortable and loved the novelty of aquarium being 1 whole wall, staff at reception & in the lounge were great

10 edelita C.
November 05, 2013
my children enjoyed the close view of aquarium, they had fun watching the fishes

November 04, 2013
A relaxing stay in H2O Hotel
Very clean/relaxing rooms; Friendly staff; Location is very close to restaurants and shopping malls.
It was very relaxing to stay in H2O Hotel due to its aquarium room design. Very refreshing. Watching the fishes swim gives me a feeling of peace inside my mind.

4.3 Claus B.
November 04, 2013
Service poor
nice gym and nice bay view
Already two weeks befor my arrival I ask for a early checking, but I did not get any reply! The first repüly to my request at check in was early check in charge no sorry or excuse for nor reply! The sam for the room, i ask for a peaceful silent room but was placed over the restaurant and bar and had music all night long which started at 6:30 again from the breakfast area. I ask to move and was replied to pay for an upgrade! At the breakfast I had ants at my bread and a weevil at my table! No action from the staff after I addressed it to them. The rooms are used and needs freshen up. But more freshen up needs to managment which is not at all oriented to give service to the guests!

8 Eloise D.
November 03, 2013
hotel near sea, great view
If you like the sea, and night life this hotel is perfect. with good view of aqua marine life and relaxing ambience..