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Recent customer comments

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Excellent



based on 3868 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.8
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

jethru P.
Philippines
July 19, 2016
great hotel
the hotel room is clean, looked new, great location, fantastic aqua room, best for children... would love to stay again in the future...

michelle P.
United States
July 17, 2016
Fun time in Manila
Great place for kids especially if u get an Aquarium room. Hotel is super clean, rooms are great and the staff is excellent! !

ARNOLD E.
United States
July 17, 2016
Great Room
The fish tank wall was awesome baby loved looking at the swimming fish. Only complaint need sprayer for toilet.

Mohammed A.
Saudi Arabia
July 16, 2016
H2O
Good hotel, clean rooms, near to what you want

Jaimelyn G.
Philippines
July 13, 2016
Relaxing stay
Had a great stay! Was able to relax ver well. :) staff were friendly and helpful. Breakfast buffet had few selections though. :( but overall, thumbs up!

Mauricio M.
Colombia
July 11, 2016
Kids Friendly
Nice Aquarium

Richard P.
United Kingdom
July 10, 2016
Super staff, good decor, slightly inaccessible
The reception staff were super friendly and I would single out Bryan for going out of his way to be helpful. Although not very attractive from the outside the hotel interior is modern and pleasing and it was great being right next to the sea. The only things I didn't like was having to walk out through the main gate and sometimes all the way to Roxas Avenue to find a cab, which is not pleasant in heavy rain; and the room service mey, which I tried only once but was disastrously tasteless and stale.

Li-Ann T.
Malaysia
July 07, 2016
Never Coming Back
Paid almost a prince's ransom for a premier suite that faces the sea and guess what it faces as well?? The commercial port....uggghhh.... The room is ok. Clean but opportunity lost - no balcony. There are 2 bathrooms and the main has a bathtub. All amenities provided including bathrobe & bedroom slippers. The hotel is located above the Oceanarium so I guess this is pretty much a family hotel but it was dressed as a business hotel.....hmmm.... The area is a wierd mix of the Ocean Park, H2O hotel and some F&B which looks pretty new but outside, there are some abandon buildings. Location - 15 mins walk to Intramuros. The check in & check out was a real pain. Only 2 counters open for check in and for each, they took an average of 8 mins. But around 5pm where there was no guests, there were 5 people at the counters. Figure that out. Check out for pre paid booking & to pay 1 bill, took almost 5 mins!! There is a pretty large gym. Looks pretty well equipped. The room service is excellent! They were real fast & the prices were reasonable. The room has a small safe but may not be able to fit a laptop and mini bar and complimentary coffee, tea, soft drinks, biscuits and water. I guess this is a hotel if you want to bring the kids to the Ocean Park. If not, no point staying there. Definitely not ever coming back again.

Mariciel M.
Philippines
July 07, 2016
I had money stolen from my room
My stay would have been great except that money was stolen from my room. They said they were going to investigate but all they can say is sorry. The housekeeping staff didn't also clean our room after a day's outing. We came back with our room still dirty.

IRIS M.
Singapore
July 05, 2016
Satisfied Clients
We were delighted with the friendly staffs. We stayed in the aqua room. The room was bigger than what we have expected. It is clean and cozy. I higly recommend this when you are in a not so tight budget.