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Recent customer comments

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based on 3861 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.8
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.6

Richard P.
United Kingdom
July 10, 2016
Super staff, good decor, slightly inaccessible
The reception staff were super friendly and I would single out Bryan for going out of his way to be helpful. Although not very attractive from the outside the hotel interior is modern and pleasing and it was great being right next to the sea. The only things I didn't like was having to walk out through the main gate and sometimes all the way to Roxas Avenue to find a cab, which is not pleasant in heavy rain; and the room service mey, which I tried only once but was disastrously tasteless and stale.

Li-Ann T.
July 07, 2016
Never Coming Back
Paid almost a prince's ransom for a premier suite that faces the sea and guess what it faces as well?? The commercial port....uggghhh.... The room is ok. Clean but opportunity lost - no balcony. There are 2 bathrooms and the main has a bathtub. All amenities provided including bathrobe & bedroom slippers. The hotel is located above the Oceanarium so I guess this is pretty much a family hotel but it was dressed as a business hotel.....hmmm.... The area is a wierd mix of the Ocean Park, H2O hotel and some F&B which looks pretty new but outside, there are some abandon buildings. Location - 15 mins walk to Intramuros. The check in & check out was a real pain. Only 2 counters open for check in and for each, they took an average of 8 mins. But around 5pm where there was no guests, there were 5 people at the counters. Figure that out. Check out for pre paid booking & to pay 1 bill, took almost 5 mins!! There is a pretty large gym. Looks pretty well equipped. The room service is excellent! They were real fast & the prices were reasonable. The room has a small safe but may not be able to fit a laptop and mini bar and complimentary coffee, tea, soft drinks, biscuits and water. I guess this is a hotel if you want to bring the kids to the Ocean Park. If not, no point staying there. Definitely not ever coming back again.

Mariciel M.
July 07, 2016
I had money stolen from my room
My stay would have been great except that money was stolen from my room. They said they were going to investigate but all they can say is sorry. The housekeeping staff didn't also clean our room after a day's outing. We came back with our room still dirty.

July 05, 2016
Satisfied Clients
We were delighted with the friendly staffs. We stayed in the aqua room. The room was bigger than what we have expected. It is clean and cozy. I higly recommend this when you are in a not so tight budget.

Sheila B.
July 05, 2016
My son turns 2
My son's celebrated his bday at H2o Hotel and it was fun, we matched his cake with finding nemo and finding dory theme.. He loves fish 🐠🐟🐬🐳🐋🐙🐌🐚

Troy B.
July 02, 2016
Second time I've stayed here. The staff are amazing and the aquarium room is unbelievable. Only downside is that it can take awhile to arrive from the airport, but it's worth the wait for me.

Nina P.
July 01, 2016
Great staycation!
We had an great stay at H2o Hotel. It's perfectly located within Manila Ocean Park. Their staff are friendly and accommodating. We chose the Bay View room so we can have a nice view of the bay for sunset and sunrise. Maybe next time we'll book the Aqua Room. My daughter also enjoyed seeing fishes, sharks, sting rays and sea lions at Manila Ocean Park.

Cecilia S.
June 30, 2016
Enjoy every moment of our stay. Already our next stay on August
We had really enjoyed our stay: booked a park view but they gave us an upgrade room to a bay view which my brother and Mom really appreciate the view of Manila Bay

Eihleen S.
United States
June 30, 2016
Great location
Great Location

John V.
June 30, 2016
fantastic place
Had a great time will come back for sure