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Recent customer comments

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based on 730 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 9.0
  • Location 8.3
  • Room Comfort/Standard 8.6
  • Staff Performance 8.6
  • Value for Money 7.6
  • Food/Dining 7.7

6 Claire H.
United Kingdom
March 19, 2016
Not a five star hotel!!
The bed was comfy. The room was quiet. That's about the best I can say.
First of all, which five star hotel has a smoke filled, chair less lobby? I was actually embarrassed bringing our friends here as I'd promised them 5 star! We had to stand for 30 minutes while waiting. Two staff on front desk during check out time. No one was even apologizing for the wait. The rooms were ok but there was mold all around the taps in the mini bath tub (as in child size)... Sigh... So disappointing. I would never stay there again.

10 Zamir M.
February 25, 2016
Great location & value for money
This was my 3rd time visiting this hotel due to I'm a frequent business traveler into Manila and my client is right across this hotel. So this is the best hotel for me to stay and attend all meetings with my cleints who are located within this vicinity.

8.4 kimika K.
March 21, 2016
good location but not 5 star hotel
I often stay this hotel, and like it, sports facility is good, they even have the meditation room. room service quality gets worse than before.

6.4 Adam B.
United States of America
February 18, 2016
Surrounded by garbage and slums
If you like the sensation of looming over a dystopic sprawl of neon-lit slums, then this is the hotel for you. The line between obscene wealth and abject, hopeless poverty has never been so thin. Literally a street away.

8.3 Peter S.
February 06, 2016
Efficient reception. Nice and spacious room.
Room and design (decorative art work). Bathroom will need renovation soon.
Nice and good for swimming in a 25 meter lap pool.

8 Hyong O.
United States of America
February 08, 2016
Very comfortable hotel!
Fantastic location, great facility and staff! I hope price can be more reasonable...

8.8 Pamela R.
January 25, 2016
Traveled with family
Stayed in this hotel with my family for an appt with the US Embassy. Hotel is very kid friendly, my 6 month old and 2 years old were really comfortable in this hotel.

4.7 Abdul K.
January 15, 2016
poor staff
Ok but poor staff reletion

9 Paul M.
January 12, 2016
The people difference
The staff were magnificent, from front desk, to gym, to housekeeping and back to front door. All were competent and friendly. The room was large, clean and comfortable. Everything worked well. The

8 Maria V.
January 06, 2016
Nice Hotel
Clean and spacious room, polite, honest and attentive staff
Children enjoyed the swimming pool area, cleanliness if room, staff attend to your needs..