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2015
Excellent 8.3
Based on 739 reviews

Recent customer comments

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Excellent



based on 739 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.9
  • Location 8.3
  • Room Comfort/Standard 8.6
  • Staff Performance 8.6
  • Value for Money 7.6
  • Food/Dining 7.7

Fuad A.
Saudi Arabia
May 02, 2016
Fair Hotel
It is located at the same area of Pan Pacific Hotel and Diamond Hotel . Rooms are variable. There are some wide rooms and others are small ones. Hotel is clean but streets around it are filthy and have bad smells. It is located near Robinson Place and that's the best thing about it.

Fengcheng P.
China
April 20, 2016
Good Hotels
Really Good Hotels.

Ferdinand M.
Philippines
April 19, 2016
Nice Hotel
Excellent staffs. Location is perfect if you're exploring Manila. Relaxing rooms. It can use repainting though at the outside. Needs more lighting and some cleaning at the parking.

Roman B.
Germany
April 18, 2016
Excellent
Pool top!

Leonard T.
United States
April 17, 2016
Business Trip
Staff has always been very friendly, courteous and accommodating. Buffet dinners include a wide selection of delicious entrees.

dadang R.
Indonesia
April 09, 2016
Reunion
I met my friend in Manila since 20 years and the place very suitable for me to reunion with someone special

Josef G.
Israel
April 04, 2016
THE BEST HOTEL IN MANILA
FROM PERSONAL EXPERIENCE IS THE BEST HOTEL IN MANILA. VALUE -LOCATION- BEST SRERVICE - CLEANLINESS-FACILITIES. FOOD IN BREAKFAST A AMAZING. THE CLUB ON 10 FLOOR. IS THE BEST. THANKS

Maher A.
United Arab Emirates
March 23, 2016
Fantastic
Amazing location , I hope they could include breakfast in their price list .

kimika K.
Japan
March 21, 2016
good location but not 5 star hotel
I often stay this hotel, and like it, sports facility is good, they even have the meditation room. room service quality gets worse than before.

Claire H.
United Kingdom
March 19, 2016
Not a five star hotel!!
The bed was comfy. The room was quiet. That's about the best I can say.
First of all, which five star hotel has a smoke filled, chair less lobby? I was actually embarrassed bringing our friends here as I'd promised them 5 star! We had to stand for 30 minutes while waiting. Two staff on front desk during check out time. No one was even apologizing for the wait. The rooms were ok but there was mold all around the taps in the mini bath tub (as in child size)... Sigh... So disappointing. I would never stay there again.