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Very good 7.3
Based on 1694 reviews

Recent customer comments

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Very good

based on 1694 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 5.2
  • Location 7.7
  • Room Comfort/Standard 7.5
  • Service 7.3
  • Value for Money 7.5
  • Food/Dining 6.5

Gerard L.
July 10, 2016
parking space is not a problem

Kaare B.
July 07, 2016
Not very bad, but could have been and should have been a lot better.
Too hard bed to be comfortable, shower claiming to include hot water, but hot water was never there. 2 out of 3 elevators were being maintained. That made a lot of the time spent at the hotel being in cue for elevator. The hotel should have chosen to separate the services, to avoid customers waiting. The air condition in the living room area and bed rooms worked as they should, but in one of the rooms, it was placed in such a way that made the air condition dripping in the bed. Even though there are positive memories from the stay, the hotel should have been able to improve the positive memories, but unfortunately, the hotel lacked too much on too many issues to be one of the reasons that made the stay a positive memory.

alexandra F.
July 05, 2016
I will not go back
When you open the door at the cr, you will bump immediately at the lavatory. You cannot open the door fully. Before/After you use the bath tub, the toilet bowl will welcome your feet. Masikip in short. Pilit pinagkasya lahat sa room. Bad design. No pots and pans, no microwave. You will have those upon request pa. 1 elevator lang ngfufunction, ang tagal and jampak kayo if ngbukas. Scary basement parking, I swear! Madilim and kulang sa signs. And lastly, anlakas ng tulo ng aircon sa receiving area! Called twice, no action. So i let the sofa be soaked in water for them to see the problem.

Hazeline C.
July 04, 2016
I recently stayed at this hotel with my family and i was so disappointed. It took forever to be checked in and the room was very old. The coach had stains and it really looked like it was not maintained. Most of the sockets were not working and you had to call for other necessities like microwave and hot kettle for coffee. The most disappointing about this hotel is the ELEVATOR! Only one worked for the whole building.. Imagine a 30 flr building having one elevator. It was nerve racking.. Noone wanted to go downbecause they knew it would take too long to come up. At some point, that one elevator didn't work and one of our family members had to use the stairs from ground flr to the 39th flr where we stayed at. I DO NOT TECOMMEND THIS HOTEL TO ANYONE!!!! First and last stay for me and my family!

gener S.
July 01, 2016
Misleading Photos
Old, dirty, old

Marc C.
July 01, 2016
Definitely not coming back!!!
Booked this hotel but was overly disappointed with the quality of the room, maintenance of the building and utter lack of regard for the guests. The basement parking was dark and smelled funny. The elevators were not running (!!!). The interior of the hotel feellt like it has been neglected since it opened in the mid 2000s. There was a cockroach in the bathroom, the aircon was leaking water to the room, the kitchenware were dirty and the couch was worn down! Breakfast was limited and the staff were swatting flies while the guests were eating. Just really a sad state for this hotel :(( somebody save this hotek please!

Bernard P.
June 25, 2016
Nice Stay
Not so lucky that one lift was operating during ny stay.

Bernard P.
June 25, 2016
Nice Location
Over All was a nice stay for me.But not so lucky that only one lift was operating during my stay.

stephanie B.
June 22, 2016
natsumis escapade
Great food, stratigic location, efficient service. Pleasant people.Warm and comfortable place.Thanks to lancaster hotel.

Muhd S.
June 22, 2016
Elevator problem
Been there twice. The lift is always under maintanance. The wait for one elevator was long. Other than that, everything was perfection.