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Very good 7.0
Based on 3165 reviews

Recent customer comments

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Very good



based on 3165 reviews
  • Hotel Condition/Cleanliness 7.0
  • Facilities 6.3
  • Location 7.9
  • Room Comfort/Standard 7.1
  • Staff Performance 6.9
  • Value for Money 7.2
  • Food/Dining 6.3

3.7 Jenny G.
Philippines
May 27, 2014
I don't like the front desk and staff are unfriend
Location and room size
Poor,,,weak signal for internet. The staff are not friendly and the gym are not working properly.

4 phillip H.
Australia
May 26, 2014
very poor
location

5.7 ANTHONY L.
United Kingdom
May 25, 2014
Ok
Location fast lift
I was told I could not book into the hotel before 2 pm the day before arrival I arrived at the hotel at 12 am and was given my key too my room straight away,first impressions the hotel is rated as a 4 * hotel maybe in Asia but not in Europe,the hotel was very clean lobby area is nice and big, the rooms were large so was the bathroom, my 2 downfalls with this hotel were firstly I was there with my girlfriend who is filipina one night after we had already been there 2 nights a security gaurd stopped my gf who was walking to the lift with me and demanded she go to the reception desk and hand in her Id, she told the security man but this is my partner, he apologised then the next night the same thing happened again this time I said how date u insult my wife this way, another gaurd who knew me made the security guy apologise, there are many decent Filipino women who are guests at this hotel, I find it embarrassing and disgusting to be humiliated this way especially for my partner, my second problem is the staff some of the girls in the reception have an attitude 2 days in a row when I went to put my card key in the door to open it refused when I went to reception she said it was cut off, the next night the same thing again, I had tk go to reception 3 times to get my room card key out into the computer system to say I'm a guest staying for 5 nights, But my worst experience at this hotel was thd restaurant staff in particular the waitress who works the afternoon and evening shift,I ordered steak and seperate order of French fries the steak came and no French fries the. I ordered a fresh fruit shake which she was not happy with having to go and get it she was really rude, when I settled my bill and was leaving the restaurant she kept saying water melon really loud and laughing with her colleagues, I went back two nights later and she done the same thing again and charged me for the Fries...

6.3 paul W.
Australia
May 25, 2014
Needs work
Staff are very helpful and the rooms are adequate i could not fault the service i recieved from all of the staff
The food was poor and limited in range.The staff are terrific and should be commended in the way they presented themselves and the service they provided.Unfortunately my experience was not a good one because of the food.I have stayed at hotels in the philippines before and have not had issues.I was there for an extended period so it was not a "one off"I would really like to recommend this hotel because of it excellent staff but sadly i cant.

6.3 orenthia L.
United States
May 20, 2014
it has been better , but ok I guess
location , doorman , and spa
It was ok for the money , may stay again one day

6 orenthia L.
United States
May 20, 2014
it was not as good as the first time I stayed
location , price and size of room
It was ok , just fro t desk is getting ruder ever time I return

3.7 clifford F.
United Kingdom
May 19, 2014
I was glad to leave
Close to restaraunts and night life
The entrance to the hotel was at the top of steep steps but the female receptionist situated at the top of the steps did not make any attempt to summon a porter to carry our heavy cases and just left me to struggle up the steps. The hotel offers free wi-fi but we were located on the 23rd floor and the signal didn't reach that far. There were only two elevators working and that resulted in long waits every time for the elevator in corridors that have no aircon and neither did the elevators, which made it very uncomfortable. The rooms were tired and there wasn't even a dresser or a mirror. The shower was in the bathtub which is totally unsuitable for older guests and the breakfast which was either a bowl of cereal with coffee or juice or Fillipino breakfast was pretty awful and cost almost 1000 peso for the two of us. The staff were polite but totally unhelpful. The Makati Palace Hotel is the most Inaptlyt named hotel that I have ever had the misfortune to stay at. I have done many reviews of hotels across the Philippines and most have received positive comments, however I am sorry to say that I have nothing positive to say about this hotel.

6.7 Tak Y.
Hong Kong
May 18, 2014
no free wifi, Globe card would be an alternative
service good, location perfect, 7-11 shops around
try and find better hotel around makati, my next stay would be at Best Western Anne

7.7 KRISHNAN P.
Malaysia
May 17, 2014
nice hotel with friendly staff
guest friendly, clean and good for night life
pleasant but poor internet connection

8 low K.
Malaysia
May 16, 2014
great and a pleasant stay
the hotel is centrally located in the heard of commerce
comfortable stay.