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Excellent 8.9
Based on 544 reviews

Recent customer comments

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based on 544 reviews
  • Cleanliness 9.2
  • Facilities 8.9
  • Location 9.3
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for money 7.9
  • Food/Dining 8.7
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Sonia O.
United States
February 05, 2015
Location, location, location

david C.
United Kingdom
February 05, 2015
The service is good.
Location service rooms
The hotel maintains its very high service level

Jessie M.
January 31, 2015
Fashion show
Best accommodations and location
Was very nice

Monica A.
January 27, 2015
It was disappointing because me and my family had stayed at a different 5 star hotel the previous day and Shangrila couldn't even compare. The food sucked, it was bland and flavorless especially the club house sandwich i ordered from the pool bar that took 30 mins to make. The bathroom walls had black stains so disgusting! The bath tub looked really old and had brown stains. And the worst part is that the toilet didnt come with a bidet. Even my gym has a bidet!!! So disappointing especially when you expect so much from a well known hotel. Oh well. Never again!

Plaridel T.
United States
January 22, 2015
comfort, cleanliess and service
No issues

Henry R.
United States
January 09, 2015
Food ,Location,Food
Awesome staff , Playa room. I stay there Everytime in makati

Lim L.
January 08, 2015
Nice Hotel
Nice Hotel
Comfortable and pleasant stay

Letty T.
January 06, 2015
New Year Stay without a Bang!
Comfortable rooms, clean surroundings, front desk staffs were helpful, no need to queue for checkouts...
it was quiet that time. we expected a big bang around the hotel, but there was not much noise as expected in the area. well, the whole place was ok for an overnight stay!

Jeffery O.
January 06, 2015
Excellent, many things in a hotel can be copied and duplicated, but the human interaction and attention given was immaculate

Walter B.
United States
January 02, 2015
Great Location
Service, Location, Price
Gorgeous hotel, very attentive and friendly staff, amazing buffet breakfast and very comfortable bed. The room service is fast and the food delicious. Only element a bit disappointing was the swimming pool, still good but not amazing. Great fitness center though. Excellent limo service from the airport. Entire staff is well trained and very courteous at all times!!


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