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Excellent 8.9
Based on 541 reviews

Recent customer comments

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based on 541 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.1
  • Location 9.3
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 7.9
  • Food/Dining 8.7

Daisy B.
August 22, 2014
Makati Shangri-La Manila Hotel
Location, Food/Dining, Hotel Cleanliness

Phillip M.
United States
August 09, 2014
Don't eat at Sage restaurant, sub par
Location, ambience, hotel staff
Everything was well except for the wait times we had for our anniversary dinner at Sage restaurant, we received our order in a timely fashion but after all was served and we finished our meal which was okay, nothing great, we did not see any waitstaff at our table for an hour. No one approached us yet we were seated at an area closest the kitchen as numerous staff passed our table frequently. Our dishes weren't cleared, we were not offered dessert menus, so we ended up leaving and had to request our bill from the hostess who seated us. The manager was notified( a French man), he approach us and apologized and said he would have something brought to our room, it was our 23rd anniversary and it was ruined because of this. We did not receive anything from him or the hotel for this unfortunate experience.

eli E.
August 07, 2014
Business stay
Staff friendliness, location, familarity

Mark C.
August 03, 2014
nice refurbished room
room, near to mall, pool
the room we stayed is the deluxe refurbished. its a newly renovated room. next to mall. the facilities like spa is a bit old

Charito E.
July 30, 2014
Fantastic and Elegant
room, view and food

Ying C.
July 22, 2014
enjoy the trip
easy to town center

Jennifer H.
United States
July 20, 2014
Fading charm but excellent staff
Comfortable beds; helpful staff; location next to the Greenbelt
For nearly $300/night, I expected that the rooms would be better maintained. I was disappointed that they were in need of updating. My fridge leaked and the entire room reeked of mould, which the hotel "fixed" by sending an air filter to my room. However, despite being let down by the room itself, all my interactions with hotel staff met or exceeded my expectations; all the staff were top quality in terms of helpfulness and anticipating my needs. If the rooms were updated and not stinky I would stay here again,,otherwise is try a different hotel. I wish the rooms were as impressive as the staff/help.

joseph T.
United States
July 18, 2014
Pool closed, very expensive and not worth money .
Food, room, spa
I got stuck extra day because of typhoon, asked for rate consideration and front desk raised my rates ! Thank you

Nicola L.
United Kingdom
July 16, 2014
Yet another great Shangri-la Hotel
Good-sized rooms with all expected amenities, attentive staff, great location

Jan N.
July 15, 2014
The best hotel experince I have has so far
Location, luxury and excellent staf
It was a delightful experience from check in to check out, we did check in/out at the Horizon club, the staff offered us cheese and wine few minutes after closing, it was an amazing experience