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Very good 7.7
Based on 2233 reviews

Recent customer comments

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Very good



based on 2233 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 6.8
  • Location 8.7
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.9
  • Food/Dining 6.6

Michael S.
Philippines
July 11, 2016
Enjoyable staycation in an apartment-hotel with hospitable & sincere service.
We stayed here 2 weeks ago & also this time for a birthday celebration. Just noted the smell of the bathroom -- not pleasant. I think there should be a bathroom freshener in place. Also, water in the sink doesn't drain easily & we're not sure why. Food during breakfast is nice but the kitchen should avoid putting too much potato & pork in the menu. Some variety would be appreciated. By the way, our room didn't come w/ even the basic kitchen & dining stuff so we still had to request from Housekeeping. Some kind of a hassle on our part. However, overall, we love it here as always.

Edgardo G.
Philippines
July 11, 2016
Clean and Accommodating
Clean and Accommodating

Edgardo G.
Philippines
July 11, 2016
Clean and Accommodating
Clean and Accomodating

Anna F.
Philippines
July 10, 2016
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Anna F.
Philippines
July 10, 2016
Value for money
Place was ok

Anna F.
Philippines
July 10, 2016
Value for money
Value for money and ok staff

Anna F.
Philippines
July 10, 2016
Value for money
Stayed here before, place is ok and value for your buck

Anna F.
Philippines
July 10, 2016
Value for money
Been staying here several times for business and usually last minute reservations. Place is ok and friendly staff

bart V.
Netherlands
July 08, 2016
Oke
We stayed there for one night. It is old, but oke. They should need to learn to fix things when there broken. For example a doorknob is lose but still working. Fix the lose doorknob. All in all it was oke.

Daphne H.
United States
July 06, 2016
Fantastic staff, great location, worth the money spent.
So, in the two months that I stayed in this area I stayed in five different hotels, all very close to one another and all approximately the same rate. The Malayan was by far the best and where I ended up spending the last 24 days of my stay. The crown jewel of the Malayan is by far the staff! The front desk staff were all professional, attentive, and friendly. I think it was the manager? (man in his 30's I believe, short hair cut) was always particularly attentive. I very much appreciated it! The house cleaning staff are also the best out of any hotel in the area, including those that are within the $100 USD range. They are VERY respectful of the privacy please door hangers, are never late (I had several hotel cleaning staff in other areas wait until I arrived from work after 5:30 to knock on my door to clean the room...) and would go so far as to tidy up, not just stop at changing the towels or make the bed. It is true that some rooms or floor have a bug issue. But this is something that the Malayan actively takes care of with weekly visits from a pest professional. In one case I did have a room with bugs but when I notified the front desk I was moved into a fantastic room on the 30th floor with a GREAT view, ample space, and 2 complimentary fruit shakes. Again, the staff were total professionals. I suppose if I had to make a few comments to improvement.. a few of the facilities do seem a little old. The shower could use an update, for instance, and all the lights could be brighter. Also, perhaps a larger sign? Taxi drivers can have a hard time finding it.