Mandarin Oriental Manila Hotel, Manila

This was my first saty in Mandarin and decided not to stay there in future. It has no five star look. Everything is so old . At the reception, there is no place to sit or receive your guests. The fittings in rooms are not conveniently done to the guests. Eg see how the dryer is fixed and the length of the wire.Floors are not clean.I will not suggest Mandarin for the price. I was in 9th level. May be only for Agoda guests due to low pricing.

I have been staying in this hotel on and off for the last 10 years. I like the ambience and the friendly attitude of the staff. The food is excellent. However, the furnishings and the amenities in the room is in dire need of replacement if the hotel is to retain its 5 Star status. I will not want to stay there again.

Mandarin oriental manila was a so so experience in my opinion as i was expecting more in keeping with the "mandarin " name. upon check in i was allocted a room and found a cockroach running amock, so i requested a room change. then i was given nother room on a different floor which was right opposite the lifts, so was noisey and the quality of the room was not as good as the 1st. i asked to be changed again and was "upgraded" to a so called club room on the 16th floor. The quality was even poorer than the previous two. All the rooms i was allocated were worn and tired and in dire need of serious updating. The staff were very polite and courteous, but always tried to persuade me to take the hotel taxi whic cost 10 x as much as the metred taxi. This hotel is well located and within walkin g distance to the glorietta shopping mall with loads of restaurnts, bars, shopping and entertainment. watch out for the metred taxi for from the airport and sk for the driver to turn on his metre because it should only cost btween 150 - 200 pesos to get to the hotel.