arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.0
Based on 2766 reviews

Recent customer comments

Filter by traveler type
Very good

based on 2766 reviews
  • Hotel Condition/Cleanliness 6.4
  • Facilities 6.6
  • Location 7.8
  • Room Comfort/Standard 7.2
  • Service 6.6
  • Value for Money 6.8
  • Food/Dining 7.1

January 01, 2013
great location
proffesional very nice hotel with convenient lication
Very plessant stay nice staff. Great location. Food considerably good. Acceptable trafic, very helpufull business centre

Leandro H.
December 31, 2012
Great entrance, disappointing rooms
good location, nice lobby, wifi Excellent Front line staff
Check in was quick, Front office staff very efficient Bell service very good. Room was a dissappointment, very poor maintenance both engineering and housekeeping, the wires bedind the bedside table are definitely an eyesore if not fire hazzard, well nothing untoward happen, but the last string was the towels, really old stained towels were set in the rooms, I wonder if the HK supervisor of the Hotel Housekeeper had a change to see these items and if they expect the paying guest to use them, really felt short changed. i called the housekeeping, they seemed not being able to help and it looks like this are the only type of towels they have... Breakfast was so so, maybe because they are busy....but its chaotic, and nobody seems to be on top of anything, we came some one took our room number and we were left to see if we will sit on a dirty table or fight to get one. i can see a very undermanned, untrained batch of young crew who were not being directed. Check out was smooth...transport assistance well handled. I just hope someone in the hotel see from the guest point of view what product is being offered by the hotel...this building was once a towering glory of quality hospitality service in Manila......

Brenda M.
December 31, 2012
Not recommended hotel
Not satisfied at all because of humid and stinky hotel room. Not coming back and not recommending this hotel to anyone.

Lino V.
December 29, 2012
Accessable but rooms need improvements
Lobby and Dining
Accessable to any point of interest in Manila. Sorrounded by fastfoods and restuarants if you wish to dine outside. The Hotel room and services; I will grade 6 of 10.

Giovie B.
December 28, 2012
good location but a very old hotel
the hotel is really old. it really needs a good renovation. bathtub is rusty, carpets are smelly, they do not have a gym and their swimming pool is really old and sides are rusty. Their breakfast was good though, it was an international buffet with lots to choose from. They also have good service. Parking was very small, we had to park our car in front of the hotel

Avegail A.
December 28, 2012
chic! very accomodating staff
nice location as it is near establishments like malls parks etc
it was a nice 3-days-stay! i commend the staff who were very warm and accommodating. however, on our floor (non-smoking) i have come across some foreigners who smoke on the hallway twice or thrice and it made some areas there quite stinky

mayla W.
December 26, 2012
Great location but old rooms and amenities upgrade
Near restaurants, hospital and park
I like staying here whenever I'm up for an overnight rest. Bed is comfortable and it is near a lot of good restaurants, mall and park. Actually great for those with kids because they could visit the park where there is a playground. But the amenities really needs an upgrade. Overall, it was a good night.

Kifah A.
United States
December 24, 2012
Good Hotel
Close to many businesses in the area.
I had to switch rooms again in order to get a Wi-Fi !! The staff are good but neither one had a power to meet guest's requests. Had to wait for too long before I could get anything done ! One could easly get fooled by the great look of the lobby, but once you get into the room,everything is different ! Furnitures are old, Carpets are dirty and the bathroom is bad. No safety box in the room. Had to deposit everything at the lobby.

Kifah A.
United States
December 24, 2012
Lovely Hotel
Breakfast & Lobby are great
Still high for the money I paid. Tried several rooms and they all need repair. Lamps wires are bad, and so is the TV and the remote control. Furniture and the Carpet are both old. The bathroom, in particular the tub is very bad. But the staff are great. No safety deposit box in the room and the Wi-Fi is terrible.

francis C.
December 23, 2012
great location
everything ok except breakfast, last time when we staying here a lot of choice but now very limited, it's not seems like this hotel is 5 star but 2 star only. for room condition it's carpet and the tv set is too old it's right time to change seems like this use since this hotel still under name holiday inn.