arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Excellent



based on 2012 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.6
  • Location 8.3
  • Room Comfort/Standard 8.5
  • Staff Performance 8.5
  • Value for Money 8.0
  • Food/Dining 7.9

8 Maria M.
Philippines
May 12, 2016
Good
Good

8.4 Pooyot P.
Thailand
May 10, 2016
Great
Love this hotel

7.6 jenkey D.
Philippines
May 04, 2016
Not too bad
Not too bad but the location is awful. Nothing to see around

8.8 lee H.
Malaysia
May 05, 2016
overall very good
overall very good

8.8 Jonathan S.
Singapore
May 01, 2016
Its totally worth it
Casino in the hotel. Staff / Cleaniness / Room deco were perfect. Location is great : SM Mall of asia / airport. Breakfast choices were great too. My 2nd visit.

6 palle L.
Denmark
May 01, 2016
Location good, staff needs improving
Location is nice and convenient , pretty close to airport Staff was not impressive, check in and check out was slow with only one of 4 computers manned both times Free Wifi was ok but check in staff didn't inform and give login details during check in so another trip down to reception was necessary After working late one night and wanting to sleep in ,got 3 calls from reception or room service staff during morning without any answer when I picked up the phone, very disappointing

8.4 Dinesh J.
India
May 30, 2016
very nice
Best rate

6 Kyle C.
Philippines
April 28, 2016
Glorified motel :(
Its fine very ordinary hotel even the bfast. 😐

10 Kristle B.
Philippines
April 30, 2016
Superb
World class service

3.2 James B.
Philippines
April 27, 2016
Disappointing. Worst hotel I ever stayed in my who
I requested for an early check-in but the staff told me that they can grant my requests but with early check-in charges. I booked a Junior Grand Suite, the room was huge ang hot. When i tried to lower down the temperature of the Airconditioning, the coldest temp was 20 degrees only. Because of the scorching summer heat in metro manila, 20 degrees feels more like a 25 degrees. I requested for an extra blanket to cover the itchy sofa when we arrived at the hotel by 5pm. My wife made series of follow up calls for an extra blanket, before they finally gave us a duvet cover (really?!? A duvet cover!!! Not even a duvet?!?!) at 12 midnight. Breakfast was buffet, with not more than 8 viands ( bacon, scrambled eggs, bangus daing, corned beef, pork adobo and beef tapa) to choose from. I'm really disappointed with this so called " 5 Star Hotel "! And by the way they don't even have a swimming pool! Gym only has 8 to 10 gym equipments! Nice.