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Recent customer comments

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based on 895 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.9
  • Location 7.6
  • Room Comfort/Standard 8.3
  • Service 8.3
  • Value for Money 8.1
  • Food/Dining 7.9

Nellie C.
January 19, 2013
last visit
near mrt
I chose this hotel for the second time, because I had a lovely time there on my 1st visit in May last year. Sadly, I will not be going back after staying there for a night last December. The front desk girl is different and she is not polite. She needs more customer service training. And the very thing that blew my fuse is the roomkeeper girl saying a few hangers were missing from our room during check-out which took very long and annoyed me because me and my son were in a hurry to go to the airport to catch our flight. I went back with her to the room and showed to her face, that those hangers she said were missing were in fact inside the bathroom cabinets, where she DID NOT check properly. Because of this experience, I will not be going back to this hotel.

January 17, 2013
location and big rooma
free wifi in the room
reception service was speedy and great. i like the big room though it is old fashioned. 4 nice pillows and good working air condition. free wifi in the room was great. the water pressure is very low and it is difficult to get cold water out in the shower. i think they controlled it to conserve water? the room safe box is too small to keep my notebook. breakfast is ok. transport taxi to airport is reaonable arranged by the hotel.

Thomas S.
January 11, 2013
Nice hotel at good location with friendly staff
Big rooms and friendly staff
The hotel entrance is not very easy to find when arriving with a taxi. The road to the entrance is from the back and unpaved. The staff is very friendly and always has a smile. The rooms are big but a little old fashioned. We had a comfortable stay.

Dan C.
January 10, 2013
Fantastic breakfast!
Exceptional! Fantastic in-room dining and the breakfast at the restaurant were excellent. Service and the caretaker were great as well. They were professional, attentive and very helpful at all times. I will definitely return to this hotel when I visit the place again. Great value, would definitely go back

Dan C.
January 10, 2013
Services are like no other
Suite Room
I must say that their services are like no other. A very elegant hotel, it was my first time here and the location seemed a top notch. The lobby is striking in its vibrant color, the check-in here was very efficient and the room…it was very spacious and tastefully furnished. Since it was my first, I have no basis of comparison but I can tell that this hotel justified the beauty of the spot. Very nice, will definitely recommend.

Dody B.
United States
January 09, 2013
Good service
Wifi and good breakfast
i will come back again and again as long as the service is good, clean room, good food particularly breakfast, and fast free access wifi connections

Maria B.
January 08, 2013
Nice and Comfy Hotel
Near to MRT, malls and shopping centers, big rooms, comfortable
This is a nice place to stay if you are on a business trip, for shopping, or just to relax. The interior decorations are very simple and easy on the eyes. The staff are warm and accommodating. Buffet is good if you want a hearty breakfast. Near to MRT station or any PUV Stops, Shopping Centers, Malls, etc. Worth the money if you dont want to spend that much.

January 07, 2013
A big hotel room and breakfast is GREAT
Easy accessibility and the breakfast buffet is really good
We were billeted in a smoking room but we are not smokers and i did not request for it. In the corridor, we can smell the foul scent of cigarette.

Idris A.
January 07, 2013
pleasant old hotel
suite rooms nice and big. furniture old
Staff v welcoming and well trained. Rooms bit old, but spacious. Mould in the shower. Rooms closest to main road v noisy.

Hanna A.
January 06, 2013
Good Bargain for an excellent hotel in town
huge, very cozy and clean room. staff is very accommodating
i never thought that new horizon hotel can exceed my expectation when it comes to excellent service and cleanliness of the room. the hotel is very cozy and with the money you have paid for, this is a superb bargain. the food taste great, the interior of the room is neatly well maintained and the staff is accommodating. we'll definitely recommend this to our friends and family and we'll surely be back.