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Verified traveler reviews

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based on 905 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.5
  • Location 7.6
  • Room Comfort/Standard 8.3
  • Service 8.3
  • Value for Money 8.1
  • Food/Dining 7.9

Ronald G.
February 11, 2013
Excellent service. Big, clean rooms. Good Wifi.
Convenient restaurant serving a good western & Asian style breakfast. The room was big enough to accommodate small meetings with 3 or 4 business colleagues.
I would recommend this hotel as good value for the business traveller, it has all the features those on business need except for a pool & a gym. Free raking for visitors & an MRT station close by.

Thomas B.
United Kingdom
February 09, 2013
Comfortable Hotel
Professional Staff
We stayed for 3 nights at the New Horizon hotel. It is located about 30 minutes from the airport, but allow more time during rush hour. The accommodation was large and comfortable, simply decorated with a good selection of programmes on a modern TV. Breakfast was good and the staff were very helpful. Free WiFi is provided in the rooms. A special thank you to Rhoda and the reception staff for all the help and excellent advice on Manila. Be careful of over chargeing in taxis. Average cost from Airport to hotel is PHP 250/280.

Gunasegaran S.
January 26, 2013
Lovely hotel with good service but average hygiene
Size of rooms, service with a smile, reasonable bf, good location
There was a dead cockroach in the corridor for the whole night but other than that, this was a good hotel and vale for money. I would stay here again. Beware that guests are not allowed into rooms after 10pm or 10.30pm. Check with front desk if you expect guests.

mohammed A.
Saudi Arabia
January 25, 2013
Lovely place
Nice location
The first I want to thanks the hotel services and the staff and security and I love to stay there and I hope to more good prices And I don't like when I ask about flowers in the room and in the bathtop during the call to reservation they ask to high fee to do this and I was shock about the fee 2000 peso Anywsy I like the hotel and all staff and the location

Edwin R.
January 24, 2013
Central location, rustic
Close to malls
This hotel is quaint and service is impeccable. Quality of meals is above par. However, the rooms are not representative of the photos on the website. Not a good view from my window. I was surprised with an extra bill when I checked out. I thought I already paid for all the nights stay!

Paul S.
United Kingdom
January 21, 2013
Clean hotel with good restaurant
Free Newspaper
nice clean hotel , with good service. breakfast included was just perfect. i enjoyed my stay there and hope to saty there again in the future. sm store just accross the road, and other shopping malls just a short taxi ride away. very convenient location if you wish to do a lot of shopping. area feels safe. location is a little bit far from the airport.

Proinsias F.
January 19, 2013
Consistently a great hotel
The staff of the hotel is excellent. Responsive and friendly.
I have probably stayed at New Horizon about two dozen times in the past two years. I will be staying there twice in the next month. I have had no incentive to try a different hotel in central Manila.

Nellie C.
January 19, 2013
last visit
near mrt
I chose this hotel for the second time, because I had a lovely time there on my 1st visit in May last year. Sadly, I will not be going back after staying there for a night last December. The front desk girl is different and she is not polite. She needs more customer service training. And the very thing that blew my fuse is the roomkeeper girl saying a few hangers were missing from our room during check-out which took very long and annoyed me because me and my son were in a hurry to go to the airport to catch our flight. I went back with her to the room and showed to her face, that those hangers she said were missing were in fact inside the bathroom cabinets, where she DID NOT check properly. Because of this experience, I will not be going back to this hotel.

January 17, 2013
location and big rooma
free wifi in the room
reception service was speedy and great. i like the big room though it is old fashioned. 4 nice pillows and good working air condition. free wifi in the room was great. the water pressure is very low and it is difficult to get cold water out in the shower. i think they controlled it to conserve water? the room safe box is too small to keep my notebook. breakfast is ok. transport taxi to airport is reaonable arranged by the hotel.

Thomas S.
January 11, 2013
Nice hotel at good location with friendly staff
Big rooms and friendly staff
The hotel entrance is not very easy to find when arriving with a taxi. The road to the entrance is from the back and unpaved. The staff is very friendly and always has a smile. The rooms are big but a little old fashioned. We had a comfortable stay.