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Excellent 8.5
Based on 2527 reviews

Recent customer comments

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Excellent



based on 2527 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 9.4
  • Room Comfort/Standard 8.6
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 8.0

Raul C.
Philippines
May 06, 2015
Great location and staff
Location, staff, location!
Shayla(?) and Steven(?) at the 24th floor desk are very hispitable abd a pleasure to deal with. Dolly and Jun-Jun at the Living Room are fantastic. They all made sure our needs were attended to! The room airconditioning was not functioning well, too cold during the first night (thermostat not functioning properly), was adjusted the following day but it didnt seem to function well. As always, enjoyed my stay and love the staff!

Melinda C.
Philippines
May 05, 2015
style is old fashioned
location
it was not a nice experience because the room was not very clean, decor/interiors were outdated.

Timothy H.
United Kingdom
May 05, 2015
May 2015
The beds, the Lounge team, the breakfast host
Fine but disappointed with check in. Disagreement over wifi

Angela K.
Philippines
May 04, 2015
in the heart of makati
location

Brandon K.
United States
May 04, 2015
Great locale in heart of Makati
If the visit is to shop and dine then this hotel is perfect for your experience.
Stay was fantastic as all the hotel staff are friendly and professional. The hotel has excellent food but knowing that u don't have to leave to see great entertainment. They have excellent live music to relax and have a drink

Michael M.
United Kingdom
May 02, 2015
Not finished to 5 stars
The food the staff and the location are the best things about the hotel
I stayed on the executive floors of the hotel. These are at the top of the hotel as they usually are. Unfortunately on my floor the mechanical plant room are also there. This would not be anow issue if sufficient acoustic insulation had been installed but it wasn't and the noise from pumps and from the ahu's was loud. I unfortunately also found a cock roach in the bathroom on the last morning which I know are numerous in this part of the world but should they be in a 5 star hotel? If not for this I would have rated the hotel as top notch as the beds are comfortable rooms well appointed and the staff are fantastic.

FRANK M.
Australia
April 28, 2015
Great
Great location , great staff great food

Ben H.
Singapore
April 28, 2015
AN EXCELLENT BUSINESS HOTEL
COURTEOUS, FRIENDLY AND HELPFUL STAFFS. WITH SPECIAL MENTION OF STEVENE AND PAULA ON THE 24TH FLOOR
A GREAT EXPERIENCE!

Diana C.
Philippines
April 28, 2015
The Hotel I go back to
Convenient, Clean and Relaxing
Staff was very attentive, friendly and helpful. Hotel was right across the street from the mall with lots of eating places and shops

Arnel H.
Singapore
April 26, 2015
Family vacation
Room, staff friendliness and location pretty convenient
Very good